"The first room was not cleaned; the second room did not have towels or soap. "

"False advertising We booked a suite that said it slept 7, so my family of 7 expected somewhere to sleep. When we got there we found 3 double beds. When we asked if there was a rollaway bed or a cot since there wasn't a pullout couch, or any couch, we were told that 3 people can sleep in bed. Then why not advertise the so called "suite" as a room for 9? My son slept on the floor for 2 days in a sleeping bag since we were refused any extra bedding."