"Received an email around 3 hours before we were due to check in the booking had been cancelled. We were en-route. Called the number on the email (which was a third party - not Hotels.com). Advised the booking had been cancelled due to 'maintenance' and to contact Hotels.com directly make an alternative booking. Attempted to contact Hotels.com but could not get to speak to a human being to make an alternative booking. We were left high and dry!"

"Location and the High standard of the flat"

"Very reasonable accommodation for the price, in a central location close to the train station. The property itself was in need of some modernisation and a deep clean in places but overall it was quiet and comfortable, with a basic kitchen and secure parking. Check-in instructions could have been clearer and ideally sent in advance of the check-in time."

"The check in instructions were a little confusing. Also the apartment is not that great given the price and the area. You could get a better room at the premier hotel"