2/10 سيّئ للغاية
Aziz
مسافر برفقة شريك
2025 مايو 26
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
Deeply disappointing for the price paid.
ROOM
1) Fecal matter on toilet seat.
We were greeted to our lake view room by fecal matter on the toilet seat. This is wholly inexcusable at any price point. To the hotel’s credit, they sent up a bottle of champagne when they came to sort the room out…the only issue being that we do not drink. Upon checkout we advised the receptionist that we had left the bottle untouched and that they could collect it. They then very kindly asked us for our email address so that they could contact us in the future.
2) The heat. The room was unbearably hot. There is no AC in the room. The duvets were also extremely dense which compounded our discomfort.
3) The insects. Despite keeping the window closed there were many files and insects.
BREAKFAST
We paid for breakfast when we made our booking; a fact confirmed by the front desk when we checked in. The first
morning of our stay we lined up to have breakfast and were initially told that our name was not on the list. This first process took around five minutes. A second staff member came and consulted another list. Whilst the second staff member was reviewing another list the first staff member loudly proclaimed “they have unfortunately not paid for breakfast”. This was deeply embarrassing as it was heard by the very long queue behind us. The second staff member (after some searching for another few minutes) found our name on another list. We never received an apology from the first staff member.
Aziz
أقام ليلتين (2) في شهر مايو عام 2025
