Does Palais Sheherazade & Spa have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Palais Sheherazade & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palais Sheherazade & Spa?

Self parking is available for MAD 20 per day. Limited spots are available.

What time is check-in at Palais Sheherazade & Spa?

Check-in start time: 1:00 PM; Check-in end time: midnight.

Does Palais Sheherazade & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Palais Sheherazade & Spa located?

Located in Fes El Bali, this luxury riad is within a 10-minute walk of Glaoui Palace, Dar Batha Museum, and Kassr Annoujoum Ducci Foundation. Water Clock and Bou Inania Madrasa are also within 10 minutes.

Palais Sheherazade & Spa Reviews, Deals & Photos 2025

10/10 Excellent

Georgia

29 August 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is a gem and I come back a few times a year just to relax in beauty, luxury and quiet. Fes is my favorite destination in Morocco and this ryad is stunning and hospitable. Whenever I stay, I feel that I am returning home to be pampered by family who have missed me. Thanks so much for my stay and I wish that I didn't have to leave.

Stayed 6 nights in Aug 2025

10/10 Excellent

Georgia

6 February 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I have been to this property many times and each time I cannot wait to return. Staff is friendly, thoughtful, helpful and professional. I love my stays and think of my time there as a treasure.

Stayed 3 nights in Jan 2025

10/10 Excellent

Georgia

12 August 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is a treasure!

Stayed 3 nights in Aug 2024

10/10 Excellent

sara

24 October 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful building , mosaic , tiles etc

Stayed 3 nights in Oct 2024

2/10 Terrible

Robin

1 May 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a filthy and smelly hotel, with absolutely no staff, no reception, and no security when we attempted to check in. There was unwashed crockery everywhere, dirty linen, and rat droppings in the main hall. We could not possibly spend more than a few minutes in this awful building.

Stayed 3 nights in Apr 2025

10/10 Excellent

Georgia

15 August 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Truly this is a gem in Morocco!

Stayed 3 nights in Aug 2024

10/10 Excellent

Karl

22 September 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

excellent service

Stayed 3 nights in Sep 2023

4/10 Poor

JOSE E

31 December 2023

Disliked: Property conditions & facilities, room comfort

Palace in ruins

This was a magnificent palace but today is a wreckage

Stayed 1 night in Dec 2023

6/10 Okay

Sarita

7 January 2025

Liked: Cleanliness, amenities

This is a gorgeous property but the rooms are dated. This is a palace that smells of old cedar as soon as you enter the room. If you speak English, there is a solitary person (Mohammed) who can help. Lot of people around but they are all newbies trying hard, but can't really help you. We were out of towels as the shower leaked onto the bathroom corridor and into the bedroom, but front desk never came by with extra towels when requested. When I went down, they spared me a small floor mat :) That's all they had. Too costly for the vintage experience.

Stayed 2 nights in Dec 2024

8/10 Good

Mursheda

15 June 2024

Liked: Cleanliness, staff & service, amenities

The entrance is deceiving. The riad is huge once inside and truly does look like a palace. The decor is beautiful and the rooms are spacious. The breakfast was lovely and it is somewhere I would consider staying again. However I’m not sure if the riad was just opening up for the season or if there is some other reason but it seemed we were the only ones at the riad. A lot of the areas (spas, terraces etc) looked like they haven’t been functioning for a very long time. The indoor swimming pool was freezing although that didn’t stop my daughter having a dip. The rooms were overall clean but I think the taps, showers, bath etc need some tlc. Again, they look like they haven’t been touched in months. This riad has so much potential to be great. Just needs a little bit of maintenance.

Stayed 2 nights in Jun 2024

2/10 Terrible

Adrien

26 March 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This is not a palace! From the moment we entered what seemed like an abandoned hotel we knew something was off. There were no other customers and no one at the reception to welcome us. The people didn't seem to know what they were doing, zero service for a 5-star hotel, the staff barely speak english and/or french. In the room there are problems with the canalisation, the mini bar is empty and you don't even have a trash can. There is no service regarding a shuttle transitioning between the hotel and the airport, you have to pay a cab. The only positive thing is that the place is beautiful, full of potential, but dusty, not well maintained. What a waste!

Stayed 3 nights in Mar 2024

6/10 Okay

Alanna

1 October 2022

Disliked: Staff & service

Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.

Stayed 2 nights in Sep 2022

2/10 Terrible

Christine

23 June 2025

Disliked: Amenities

Hotel fantome. Pour commencer la navette aéroport que nous avions réservé n’etait pas là nous avons pris un taxi. Hotel fermé à notre arrivée. Finalement une femme qui est elle ? nous a ouvert la porte après 20 minutes d’attente .Personne à la reception pour nous accueillir, pas de personnel,nous sommes restés à l’intérieur environ 30 minutes sans voir Personne, nous etions avec 2 marocains qui comme nous on pu constater que l’Hotel etait fermé. Nous sommes partis et avons du chercher un autre hotel. Le pire c’est qu’au téléphone le propriétaire a le culot de dire à Expedia que l’hotel est ouvert , donc Expedia ne veut pas nous rembourser Expedia ne semble pas lire les derniers avis et ne tient pas compte des reclamations téléphoniques qui leur son faîtes. Conclusion arnaque à 780 euros 22 juin 2025

Stayed 5 nights in Jun 2025

4/10 Poor

JULIEN

26 April 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel en déclin : c'est vraiment dommage !

Nous avions choisi cet hôtel qui nous semblait au vue des photos être parfait. Quel fût notre surprise en arrivant. L'hôtel est très mal entretenu, le ménage laisse vraiment à désirer, toilettes qui puent le poisson et petit slip découvert derrière la table de nuit ! Oh surprise ! Sans ajouter qu'un soir nous n'avons pas pu nous doucher car l'eau était boueuse ! Le personnel est en sous effectif, on sent que le directeur cherche à faire des économies. La chambre nous a coûté plus de 300 euros la nuit pour des prestations pas du tout à la hauteur ! Même pas une carte pour s'orienter dans la medina ou des propositions d'excursions à notre arrivée ! L'hôtel est en déclin total, le patron se fout de la gueule du client ! C'est dommage car l'établissement est beau mais plus du tout entretenu, les meubles anciens sont restés mais ne sont plus du tout entretenus, en témoigne la poussière ! Le personnel essaie de cacher la misère tant bien que mal, c'est dommage ! Hôtel.com devrait envoyer une expertise car dautres voyageurs seront encore trompés Nous souhaiterions d'ailleurs qu'hotel.com fasse un geste pour nous dédommagés

Stayed 4 nights in Apr 2025

10/10 Excellent

Rachid

6 August 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Das Personal war Super nett hilfsbereit von allem Mohamed.

Stayed 1 night in Aug 2024

10/10 Excellent

Georgia

4 August 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is an incredible place to stay. I love the staff who always make my stay special. They are helpful and talented. I feel so lucky to have found a place that I want to return to again and again. Thank you so much for making this stay memorable and relaxing.

Stayed 2 nights in Aug 2024

2/10 Terrible

Yassine

29 July 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Je ne comprends pas comment se hotel est 5 étoiles c,est impossible

Stayed 1 night in Jul 2024

10/10 Excellent

Javier

12 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everyone’s is super helpful and nice!! This is a perfect place to stay, it’s right next to the Medina!! I’ll be coming back soon! :) just wish I had more time to enjoy all the perks of this hotel!!

Stayed 2 nights in May 2024

6/10 Okay

SYLVAIN

4 May 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Le Titanic .

Riad avec un charme fou , magnifique restauration, lieu typique. Mais tous les à côté son « as been ». Sale , inconfortable, cassé, pas rangé, hygiène déplorable, et j’en passe. Un joyau à la dérive .

Stayed 10 nights in Apr 2024

2/10 Terrible

CASTAGNA

30 April 2024

Andate altrove

Zero pulizia e zero servizio Non hanno personale. Colazione appena passabile

Stayed 2 nights in Apr 2024

10/10 Excellent

Georgia

17 November 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was a beautiful room and comfortable. I missed breakfast but the staff was gracious and made my breakfast anyway. Such a lovely place with a great tub.

Stayed 1 night in Nov 2023

6/10 Okay

Michael

24 May 2023

Disliked: Cleanliness, property conditions & facilities, room comfort

schönes aber unsauberes haus ohne führung

positiv wunderschönes hotel mit potential zimmer und hotel mit reicher und wertiger ausstattung negativ sauberkeit in den aufenthaltszonen lässt teils massiv zu wünschen übrig (vogelredck auf böden, pools verdreckt und somit leider nicht benutzbar, ebenso wellnessanlage, dreckiges geschirr steht tagelang rum, küche ist ebenso verdreckt, in unserem zimmer fanden wir eine handtasche eines vorigen gastes (sagt viel zur reinigungskraft aus), ) personal ist zwar freundlich ist aber ohne jede führung was die obigen zustände erklärt. es gibt weder eine gouvernante noch chef de service. einen poolmaster haben wir während 3 tagen keinen gesehen. anstatt zu putzen unterhalten sich die zimmermädchen lautstark auf den gängen. aufgrund dieser umstände sind wir einen tag früher abgereist; überflüssig zu erwähnen, dass dieser tag nicht zurückerstattet wurde. allessamt leider eines fünfsternhotels unwürdig.

Stayed 3 nights in May 2023

2/10 Terrible

Christian

28 March 2023

Disliked: Cleanliness, property conditions & facilities

Ich habe wegen dem Spa das Riad gebucht. Als sich um 23.00 Uhr herausstellte, dass das Spa nicht funktioniert habe ich am nächsten Tag Samstag wieder aus gecheckt!!!! Verlange das Geld zurück. Schmutzig war es auch!!!!!

Stayed 3 nights in Mar 2023

6/10 Okay

cathy

27 March 2023

Disliked: Cleanliness

un très joli palais qui est sur le déclin situation excellente a l'entrée de la Medina .Propreté des chambres laissent a désirer. Chambre très sombre manque de lumière .

Stayed 3 nights in Mar 2023

6/10 Okay

YADYRA

6 January 2023

Liked: Cleanliness, staff & service

La gente que atiende es demasiado amable, pero lamentablemente la propiedad no está en las mejores condiciones, sus instalaciones están un poco deterioradas , falta mantenimiento , la cama es terrible , lo normal para hacer una cama king es que los hoteles juntan dos camas pero siempre con el debido protector y todo lo necesario para que sea cómoda y no se sienta la unión , pero acá no, así que dormir con un hueco en la mitad , el tv no servia , se debe programar el agua caliente porque no es 24 horas y el desayuno porque empieza a partir de las 8, tampoco te dan opción para comer , es lo que hay y lo que sirven y listo . Considero que para el costo no se reciben los beneficios que se deberían . La ubicación tampoco es la idónea y está bastante fea la calle para llegar , la piscina es decorativa ya que el agua es helada y encima está muy deteriorada . El minibar no tenía ni agua. Definitivamente aunque repito la gente es muy amable , no me gusto . Expedía no debería ofrecer esta propiedad como 5 estrellas .

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