The good: Hotel Regina was spotless. Our room was spacious with plenty of amenities. The bed was big and comfortable. And most importantly when the clouds cleared the view was breathtaking of Mt Fuji. This was the reason we choose this hotel. Most of the staff were also friendly. Good variety of food at breakfasts both western and Japanese.
The bad: The hotel shuttle wasnt reliable, we waited at the station for 50mins. Couldnt call, so asked the tourist information twice to phone the hotel.
We found the list of rules given to us over the top. (Picture attached) this included having to book a time slot for breakfast.
Gave us fresh towels, but didnt make up the room.
We had dinner one night in the hotel restaurant, and the waiter only spoke to talk to my partner, and at no point directed any information to me. I found this very rude. We also felt uncomfortable with the amount of staff watching us eat, waiting for us to finish eating. This made us feel rushed (the restaurant was particularly empty).
The bed duvet was too thick, and the aircon blew out hot air.
I wouldnt recommend staying here but my partner would.