Our check-in experience was disappointing. The older lady at the front desk was not welcoming, which set an unpleasant tone upon arrival. Front desk staff should be friendly and accommodating, as they are the first point of contact for guests. Additionally, she seemed to lack understanding of how bookings made through online travel agencies work, especially regarding cancellation policies. Proper training in this area would be beneficial. On a more positive note, the young lady at the front desk during our checkout was very helpful and pleasant, she provided the level of service we expected from the start.
Unfortunately, the hotel entrance and our room both had a strong odor, similar to that of a cat. The smell in the room was particularly bad. We suggest using humidifiers with essential oils to help improve the air quality for future guests. The bathroom had a slow-draining tub, and the coffee brewer in the room was unclean with significant buildup, which was quite off-putting. Lastly, the older lady working in the dining area was incredibly sweet, her kindness was a highlight of our stay. God love her. This hotel is owned by Steele Hotels, and while the property is older, the company should make more effort to align the hotel's standards with guest expectations. Age is no excuse for neglecting cleanliness, service consistency, and basic hospitality.