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Family Hotel & Spa Desirée

3.0 star property
Mountain ski retreat with full-service spa and 2 hot tubs

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Family Hotel & Spa Desirée, nestled in mountain scenery, offers a peaceful retreat with a rooftop terrace and garden. Guests enjoy practical touches like ski passes, dry cleaning, babysitting, and express check-in. Multilingual staff and free newspapers enhance the stay.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Hot Tub
  • Room service
  • Breakfast included
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Double Room, Mountain View

Superior Double Room, Mountain View | 1 bedroom, minibar, in-room safe, desk

Superior Double Room, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Renovated in 2017
Separate bedroom
Hair dryer
Minibar
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Suite, Mountain View

Family Suite, Mountain View | 1 bedroom, minibar, in-room safe, desk

Family Suite, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Renovated in 2017
Sofa bed
Separate bedroom
Hair dryer
  • 35 sq m
  • Mountain view
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room, Mountain View

Family Room, Mountain View | 1 bedroom, minibar, in-room safe, desk

Family Room, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Renovated in 2017
Separate bedroom
Hair dryer
Minibar
  • 40 sq m
  • Mountain view
  • Sleeps 5
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Double Room (Superior - 2 adults and 2 children)

Double Room (Superior - 2 adults and 2 children) | 1 bedroom, minibar, in-room safe, desk

Double Room (Superior - 2 adults and 2 children)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Renovated in 2017
Separate bedroom
Hair dryer
Minibar
  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Suite, Mountain View

Family Suite, Mountain View | 1 bedroom, minibar, in-room safe, desk

Family Suite, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Renovated in 2017
Separate bedroom
Hair dryer
Minibar
Cable/satellite channels
  • 110 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 6
  • 1 Double Bed, 1 Twin Bunk Bed and 1 Twin Bed

View all photos for Family Apartment, 2 Bedrooms, Mountain View

1 bedroom, minibar, in-room safe, desk

Family Apartment, 2 Bedrooms, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Renovated in 2017
2 bedrooms
Hair dryer
Minibar
Cable/satellite channels
  • 110 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

About the neighborhood

Map
Dorrfplatz 462, Graechen, VS, 3925

What's nearby

  • Hannigalp Ski Area - 1 min walk - 0.1 km
  • Tour Monte Rosa - 2 min walk - 0.2 km
  • Grachen - Hannigalp Cable Car - 3 min walk - 0.3 km
  • Zermatt-Matterhorn Ski Paradise - 27 min drive - 24.6 km
  • Leukerbad-Therme - 46 min drive - 48.4 km

Getting around

  • Grächen LGH Station - 3 min walk
  • Geneva International Airport (GVA) - 147 min drive

Restaurants

  • ‪Restaurant zum See - ‬8 min walk
  • ‪Gasthaus Morgenrot - ‬30 min drive
  • ‪Walliser Kanne - ‬2 min walk
  • ‪Hotel Hannigalp - ‬8 min walk
  • ‪Bistro-Restaurant Staldbach - ‬24 min drive

About this property

Family Hotel & Spa Desirée

Hotel in the mountains, remodeled in 2017
Take advantage of a free breakfast buffet, a rooftop terrace, and a garden at Family Hotel & Spa Desirée. Skiers and snowboarders can spend time on the slopes at this hotel offering ski passes and ski storage. Treat yourself to a massage or reflexology at Alpine SPA Lodge, the onsite spa. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks include:
  • Express check-in, babysitting (surcharge), and laundry services
  • Barbecue grills, 1 meeting room, and smoke-free premises
  • Massage treatment rooms, luggage storage, and an elevator
Room features
All guestrooms at Family Hotel & Spa Desirée offer thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • In-room massages and sound-insulated walls
  • Cable channels, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Free children's club
  • Full-service spa
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Rooftop terrace

Full-service spa

  • Hot stone massages
  • Hot tub
  • In-room massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Treatment room

Accessibility

  • Elevator

More

  • 1 building
  • Renovated entire property - November 2017
  • Smoking not allowed

Room amenities

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Express check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property for check-in information
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 3.80 per person, per night for adults; CHF 1.90 per night for guests aged 6-16 years old. This tax does not apply to children under 6 years of age.
  • Resort fee: CHF 5.00 per person, per night
The resort fee includes:
  • Additional inclusions

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Matterhorn Valley Desirée
Matterhorn Valley Desirée Graechen
Family & Spa Desiree Graechen
Matterhorn Valley Hotel Desirée Graechen
Family Hotel & Spa Desirée Hotel
Family Hotel & Spa Desirée Graechen
Family Hotel & Spa Desirée Hotel Graechen

Frequently asked questions

Is Family Hotel & Spa Desirée pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Family Hotel & Spa Desirée doesn't offer parking.

What time is check-in at Family Hotel & Spa Desirée?

Check-in start time: 2 PM; Check-in end time: 10 PM.

What time is check-out at Family Hotel & Spa Desirée?

Check-out is at 10 AM.

Where is Family Hotel & Spa Desirée located?

Situated in the mountains, this hotel is 11.7 mi (18.9 km) from Golf Club Matterhorn. Grächen LGH Station is only a 3-minute walk.

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Reviews

Family Hotel & Spa Desirée Reviews

9.2

Wonderful

8.8

Cleanliness

9.0

Location

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 10 out of 18 reviews
Rating 8 - Good. 8 out of 18 reviews
Rating 6 - Okay. 0 out of 18 reviews
Rating 4 - Poor. 0 out of 18 reviews
Rating 2 - Terrible. 0 out of 18 reviews

Reviews

8/10 Good

Adele

Liked: Cleanliness, staff & service, room comfort

Nice family hotel win Grachen with mountain views!

Great size rooms since it seems they have family rooms only (so you can stay 3-4 people to a room since each room has a couch that pulls out into an extra bed), a really nice spa, good service, amazing views of the mountains from all the rooms which is nice to go to bed/wake up to. The breakfast was ok, and the spa closed earlier than it said on their website (sometimes it closes at 9.30pm), but overall a very nice experience. Also the rooms have carpet floors which I'm not a fan of personally, and no sink in the toilet (since it's a family room the sink is outside, inside the bathroom is a toilet and a shower), but these were minor things for me.
Stayed 1 night in Jan 2019

10/10 Excellent

Tschingi, Zürich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zwar nur 1 Nacht da, aber vollstens zufrieden. Sauber, tolles urchiges Ambiente, sehr delikates Essen, Frühstücks Buffet super und zu guter letzt einen sehr sehr netten überaus freundliches Personal. Ein Familien Betrieb die sich um die Gäste kümmern. Das Hotel ist zu 100% zu empfehlen. Gerne wieder😉
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hat uns gut gedient als Basis für Herbstausflüge und -wanderungen. Grächen im Herbst bietet wunderbare Lärchenpracht.
Stayed 2 nights in Oct 2017

10/10 Excellent

Etienne, L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kurzer Wochenendaufenthalt

Sehr freundliches Personal, saubere Zimmer, sehr gutes Essen. Werde wieder dort Urlaub verbringen.
Stayed 2 nights in Jun 2017

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top Hotel

Wir sind zum vierten mal in Grächen. Schöner können Ferien nicht sein. Tolles Wandergebiet. Super Gastfreundschaft. Hotel Desirée ist auf jeden Fall zu empfehlen. Gutes Preis - Leistungsverhältnis. Sehr nettes Personal, alles sauber und super Lage.

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

Gastfreundschaft pur

Ein familiengeführtes Hotel das unbedingt zu empfehlen ist. Die Gastfreundschaft ist unschlagbar. Die Zimmer sind sehr gross (Doppelzimmer). Die Wellness-Anlage ist klein aber schön, persönlich und sauber (Dampfbad, Sauna, Solarium). Das hoteleigene Restaurant ist ausgezeichnet. Die Lage ist perfekt (mitten im Dorf nur ein paar Minuten von der Gondelbahn entfernt). Wir werden auf jeden Fall wieder in dieses Hotel gehen.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Der Hotelier war sehr freundlich, aufmerksam und zuvorkommend.. Die Lage ist ideal.. würden jede Zeit wieder gehen

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel, great staff

Wonderful hotel. Nice quite spacious rooms and close to ski lift. Very quiet. Hotel owner takes care of check-in. Very helpful and friendly. Will visit again! :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

zu Empfehlen

Sehr schön, sehr freundlich, gut + schön gelegen, etwas klein sind die sanitäre Einrichtungen.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent hostility

Fantstic memorable stay

10/10 Excellent

I.J., Pratteln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gemütliches Familienhotel

Sehr angenehmer Aufenthalt. Nettes und freundliches Personal. Gute Nähe zu den Bergbahnen.

10/10 Excellent

Gerald and sonia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding quality and service

We loved this hotel! Our rooms were beautiful and comfortable and had amazing views. They were extremely clean and well maintained and had special touches like tea/coffee . The owner and staff were very welcoming, friendly, knowledgeable of the area, and so helpful. They cared for our every need so well, like we were family. There breakfast buffet was amazing and the dinners in their restaurant top notch. I cannot find enough words to express how much we loved this hotel and enjoyed our stay there. It was also close walking distance to the bus, hikes, stores, restaurants and activities for children such as a playground and miniature golf.

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort