As a heavy traveler of over 30 years, I would rank this Radisson property as a major disappointment for several reasons. The staff did not follow through on basics like actually making a scheduled wake-up call, being on site during the night shift - no one at the desk or responding to a bell, etc. The property was run-down and not secure. The exterior door with direct access to rooms was not locked and open all night. I know this because I went to a 24-hour supermarket at 3-4pm in the morning. The complimentary breakfast was not stocked and/or cold at 7:15am - cold powdered eggs and sausage with a few apples, no condiments, jams, jellys, butter, etc. The rooms were poorly stocked with one small soap and one very small tube of body wash tube for 2 adults, too few towels, etc. Both queen size bed mattresses were so worn out they offered no support. I have stayed at many national hotel chains and I cannot remember one (including less expensive budget hotels) having such poor conditions and service.
