"was hoping staff would have came to clean the room in a timely manner"

"First room was marked as cleaned by staff; wasn't. Bed unmade and towels everywhere. Only 1 person working on Friday night. Busy due to flight cancellations. Slow check in experience. Amenities I didn't get to try because I left at 6am and breakfast wasn't until 7am. Elevators were slow and clunky; had sign only 2 people at one time, so must have mechanical issues. I took stairs after 1st trip. Proximity to IAH would be only reason to choose this again."

"This is the worst Hotel in the World! Do not stay HERE! The pics will have your thinking differently. When I checked in the staff was not friendly and then when I got to my room it was roaches in there in the sink. I was there for every bit of 5 mins and gone! Tried to get my money back and they will not give it to me. I'm still trying to get my money back. Its my money. I still haven't got my deposit. I have contacted higher up on them. I'm Pissed and they nasty! The damn drawer didn't close in...

"The sheets on our bed had a yellow stain. There was no room service done and with no phone line to front desk we had to go down to ask for extra pillows and towels. Having only one elevator working made that more of a burden. They had someone sleeping in the dining room since Friday night until Sunday morning."

"The room was in aweful condition. It smelled like mold covered up by cold AC, the sheets were dirty, the tub looked like something from a horror movie, there was dog/cat puke on side of my bed, and to top it all off around 9:30 PM, my neighbor must've rented one of the “pay by the hour” New Orleans Specials, if you know what I mean….. As Im laying down watching the NBA Finals, the wall started flexing, my bed started shaking, my headboard started knocking against the wall, and there was a hard...

"It was ok."

"excelente servicio, todo limpia y comodo."