"Room extremely clean and modern. A lot more room than expected from a typical hotel in Japan. Separate standing shower and toilet rooms were a pleasant surprise. Staff were warm and welcoming. Unlike other hotels in Japan, the staff will not store your luggage. You must utilize the luggage lockers provided. Once you check out, the locker become unavailable to you. Largest locker size will not accommodate larger luggage dimensions (could not fit my 28 inch luggage)."

"どのスタッフさんも最高の笑顔で対応してくれて、とても気持ち良かったです。"

"家族旅行で利用させて頂きました。スタッフの方の対応がとても丁寧で、掃除も行き届いており、快適に過ごすことができました。 大浴場は外に露天風呂があり、星を眺めながらゆっくり旅の疲れを癒すことができました。 また箱根に行くことがあったら、ぜひ利用したいです。 こちらの確認が足りずご迷惑をおかけしてしまいましたが、柔軟に対応して下さり、とても助かりました。 ありがとうございました！"

"We stayed only for one night but we had a wonderful and peaceful experience. The first day was a bit cloudy and we were not able to see the Mt. Fuji but the next morning we got a very privileged view of the mountain cloud free just from our room rest area. The food was amazing. The staff very kind and the onsen experience very unique. I highly recommend this place if you want to get a truly japanese atmosphere."

"景色もとても綺麗でとても満足しました！ 強いて言うなら無料バスの時間伸ばして欲しいなと。"

"スパを楽しみに行ってます。前回は風が強くて外プールが使えなかったので、次回こそ風のない日？を選んで行きたいと思います。"

"What an amazing hotel. The highlight is the onsen, absolutely incredible. They have 2 onsen rooms, male and female. Both rooms have 2 onsens, indoors and outdoors, as well as a sauna. Changing rooms are clean with hair dryers, towels, lockers and other amenities. Staff were very kind, allowed us to borrow umbrellas when it was raining, they have a giftshop inside too. 10/10"