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Aparthotel

Rakuten STAY Hakone Susuki Grass Fields

4.0 star property

Choose dates to view prices

Located close to Lake Ashi, Rakuten STAY Hakone Susuki Grass Fields has plenty to offer. Stay connected with free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is AED 532
AED 587 total
14 Jul - 15 Jul

Room options

View all photos for Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

Heated floors

Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Futons
  • Free WiFi

View all photos for Family Room / 4 people capacity, Non Smoking

Family Room / 4 people capacity, Non Smoking | 1 bedroom, individually furnished, free WiFi, bed sheets

Family Room / 4 people capacity, Non Smoking

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Futons
  • Free WiFi

View all photos for 2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking | 1 bedroom, individually furnished, free WiFi, bed sheets

2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

  • 69 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

View all photos for 2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking | 1 bedroom, individually furnished, free WiFi, bed sheets

2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

View all photos for Stayable Showroom / 6 people capacity, Non Smoking

Stayable Showroom / 6 people capacity, Non Smoking | 1 bedroom, individually furnished, free WiFi, bed sheets

Stayable Showroom / 6 people capacity, Non Smoking

  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

View all photos for Family Room

A hotel room with a large bed, two bedside lamps, a nightstand, and a wall-mounted light fixture.

Family Room

  • Sleeps 4
  • Free WiFi

View all photos for 6 Person Room

A double room with two beds, a wooden nightstand, and wall-mounted lights.

6 Person Room

  • Sleeps 6
  • Free WiFi

View all photos for Queen Beds + Raised Floor Area

A hotel room with a large bed, two bedside lamps, a nightstand, and a wall-mounted light fixture.

Queen Beds + Raised Floor Area

  • Sleeps 4
  • Free WiFi

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  • Washer
  • Dryer
  • Parking included
  • Free WiFi
9.6 out of 10, Exceptional, 167 reviews
The price is AED 750
AED 837 total
5 Jul - 6 Jul
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About the neighborhood

Sengokuhara, a neighborhood in Hakone, is home to Rakuten STAY Hakone Susuki Grass Fields. Hakone Kowakien Yunessun and Hakone Hot Springs are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Ashi and Ōwakudani. Check out an event or a game at Fuji Speedway, and consider making time for Fuji Safari Park, a top attraction not to be missed. Visit our Hakone travel guide
View more Aparthotels in Hakone
Map
1246-80 Rokurobee, Sengokuhara,, Hakone, Kanagawa, 250-0631

What's nearby

  • A dirt path leading through a field of tall grasses with a mountain in the background.
    Sengokuhara Onsen
    1 min walk - 0.0 km
  • A snow-capped mountain, a lake, and a building on a hillside.
    Fuji-Hakone-Izu National Park
    1 min walk - 0.0 km
  • A dirt path leading through a field of tall grasses with a mountain in the background.
    Sengokuhara Susuki Prairie
    1 min walk - 0.2 km
  • Daihakone Country Club
    6 min walk - 0.5 km
  • Hakone Venetian Glass Museum
    5 min drive - 2.3 km

Getting around

  • Hakone Miyanoshita Station
    12 min drive
  • Kowakidani Station
    12 min drive
  • Haneda Airport (HND)
    120 min drive

Restaurants

  • じねんじょ蕎麦 箱根九十九
    3 min drive
  • いろり茶屋
    20 min walk
  • The Dining 四季彩
    3 min drive
  • tea salon Orient Express
    19 min walk
  • カフェテラッツァうかい
    3 min drive

About this property

Rakuten STAY Hakone Susuki Grass Fields

  • Upscale aparthotel near Lake Ashi
  • Near Ōwakudani, Rakuten STAY Hakone Susuki Grass Fields provides everything you need. Guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • Free self parking
    • An electric car charging station, smoke-free premises, and a vending machine
  • Room features
  • All guestrooms are individually furnished, and include comforts such as heated floors and air conditioning, in addition to perks like free WiFi and free bottled water.
  • Extra conveniences in all rooms include:
    • Spring water tubs, toilets with electronic bidets, and free toiletries
    • Decks/patios, heated floors, and kitchens

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  • Kitchen
  • Washer
  • Dryer
  • Parking included
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AED 1,357 total
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Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children's toys

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Griddle
  • Microwave
  • Paper towels
  • Rice cooker
  • Stovetop

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Heated floor

Outdoor areas

  • Deck/patio

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Smoking not allowed

Services and conveniences

  • Free bottled water
  • Vending machine
  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 20 units
  • Electric car charging station
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Frequently asked questions

Is Rakuten STAY Hakone Susuki Grass Fields pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Rakuten STAY Hakone Susuki Grass Fields?

As of 30 June 2026, prices found for a 1-night stay for 2 adults at Rakuten STAY Hakone Susuki Grass Fields on 14 July 2026 start from AED 532, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Rakuten STAY Hakone Susuki Grass Fields?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Rakuten STAY Hakone Susuki Grass Fields?

Check-out is at 10:00 AM.

Where is Rakuten STAY Hakone Susuki Grass Fields located?

Located in Sengokuhara, this aparthotel is steps from Sengokuhara Onsen and 2.5 mi (4.1 km) from Lake Ashi. Sengokuhara Susuki Prairie and Daihakone Country Club are also within 10 minutes.

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Reviews

Rakuten STAY Hakone Susuki Grass Fields Reviews

9.2

Wonderful

9.8

Cleanliness

9.8

Amenities

9.8

Property conditions & facilities
Rating 10 - Excellent. 24 out of 35 reviews
Rating 8 - Good. 7 out of 35 reviews
Rating 6 - Okay. 2 out of 35 reviews
Rating 4 - Poor. 2 out of 35 reviews
Rating 2 - Terrible. 0 out of 35 reviews

Reviews

Verified

10/10 Excellent

Luisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was comfortable and clean.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Yuan Zhi

Liked: Cleanliness, check-in, communication, listing accuracy
Exceptional stay. The amenities are wonderful. They have a fully stocked kitchen with a rice cooker, oven, hot water kettle, coffee maker, stove, pans, plates, cups etc. The outdoor balcony has an electric grill. There is a spring water bath that can fit 2. This place would be even more amazing in the autumn when the Susuki grass fields are visible. Lawson about 2 min walk away and FamilyMart about 15 mins walk.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Philippe

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious and clean rooms, check-in process easy if you received the email otherwise the helpline was great to help
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Nailani

Liked: Cleanliness, check-in, communication, listing accuracy
First time staying with Rakuten. The check in process was a bit weird at first but overall very easy. You check in on a tablet in the room and then you connect to an operator who finalizes your check in. You get a PIN code to enter the room was… pretty easy. The unit was spotless. Very clean. Had everything you need in the kitchen. The onsen was nice. Only thing missing was a view.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Chundru

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
clean room, amenities, friendly helpful people, location, spacious room(s) mineral hot spring room, kitchen, bedroom very comfortable. Thank you!
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Todd

Liked: Amenities
Disliked: Communication
Check-In staff are rude, but the cleaning staff did an excellent job maintaining the property. Amenities are good and the onsen is great! My only issue is with the check-in staff being rude and the poor sound level between the top and bottom units. You can hear the people walking all day long in the upstairs units. Recommend the property for a relaxing trip.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Tae Rang

Liked: Cleanliness, room comfort, communication
Good Condition
Stayed 1 night in Oct 2025
Verified

4/10 Poor

Shad

Liked: Cleanliness, listing accuracy
Disliked: Check-in, communication
Beautiful room and property! I didn'teave a 5 star review because of how the host handled and incoming Typhoon on our last night there. We called the host to ask if in the event of an emergency we could stay an extra night (and pay for it). The host told us because our room was already booked by another group that we would have to switch rooms - we were fine with that. Because it would be a new booking we wouldn't be able to check into our new room until 3pm. Even though almost all the rooms were vacant. They said we would have to wait for 5 hours after we checked out at 10am before we could check in again at 3pm - all of this is during a potential Typhoon. Thankfully, the typhoon wasn't as bad as expected and we got out early. Hopefully in the event of an actual emergency the host will treat guests with more compassion than we were treated.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Xiuyan

Liked: Cleanliness, check-in, communication, listing accuracy
The best hotel we’ve stayed in Japan. It’s more like a vacation resort than a hotel. The room is incredibly spacious, and the facilities are thoughtfully designed. Soaking in the private hot spring after a long day of walking, then winding down with a Ghibli movie projected onto the wall, is pure bliss. You can always call the customer service from the room and get responded instantly. I’d like to come back in winter and experience its heated floor.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Russell

Liked: Cleanliness, check-in, communication, listing accuracy
We stayed in 12 different hotels during our trip to Japan and I think we all agreed this one was our favourite! It’s in such a quiet and beautiful area. The apartments are so new and beautiful. Every detail has been thought of. They are spacious, clean, modern and beautiful! Kitchen is amazing. Could cook full meals there if you wanted to. The beds are big and comfortable with a bed each. One bedroom can be completely closed off from the main living area, which was wonderful. Having a washer/dryer was wonderful and so handy. The beautiful nature view from the balcony was so peaceful and relaxing. But the thing that took it over the top for us was the private onsen. That was hands down the cherry on the top. We all absolutely loved that, using it morning and night. We wanted to come home and install one in our house. The only problem we had with this stay was that check in is done via an iPad (no staff on site) and this is reliant on you having received an email a day or two earlier with access information. We never received that email, so it make check in quite drawn out and tedious as we had to access remote help twice using the central iPad. Frustrating, but we got there. Not sure if maybe that system could be done a little differently. Anyway, other than that it was a fabulous stay and we would most definitely stay here again.
Stayed 2 nights in May 2026
Verified

6/10 Okay

黒河

Liked: Cleanliness, check-in
Disliked: Communication
上の階の足音がかなり響き、夜や早朝に目が覚めることがありました。建物の構造上かもしれませんが、防音面は改善していただけると嬉しいです。
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, check-in, communication, listing accuracy
Loved this stay, it's in a quiet area close to a bus. But get the free pass if staying here to reduce costs of the bus. The only concern is how thin the walls are, we could hear our neighbours and they knocked on our door to ask us reduce noise. Overall a nic stay.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Kyoko

Liked: Cleanliness, check-in, communication, listing accuracy
キッチンにはひと通りの調理器具が揃っていました。なべ(大中小)、フライパン、ザル、ボウル、おたま、フライ返し、トング等、ストレスなく、自宅同様に調理できました。流しには、スポンジ、食器用洗剤もあり、食洗機用の洗剤も完備されてました。使い捨てダスター、キッチンペーパーもあり、台布巾として使用可能です。食器類も十分にあります。テラスでバーベキューをしましたが、バーベキューグリルは、炭不要なホットプレートタイプでした。火力も強く、短時間で美味しくお肉、野菜を焼くことができました。
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Juliana

Liked: Cleanliness, check-in, communication, listing accuracy
非常之好的一次體驗
Stayed 1 night in Feb 2026
Verified

6/10 Okay

MASAKAZU

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
部屋の設備や特に風呂はとても気に入ってて、いつもRakutenstayを使ってます。今回は初めてここを利用しましたが、上の部屋の子供の走る音みたいなのがかなりうるさかったのがとても残念でした。
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Maya

全ての設備、サービス、価格に大満足。
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

木村

Liked: Cleanliness, amenities, property conditions & facilities
清潔感があって非常に良かったです。
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

VERA NATHALIA

Liked: Cleanliness, property conditions & facilities, communication
部屋の雰囲気がいい
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Tzu-yu

Liked: Cleanliness, room comfort, communication
超棒更超級乾淨
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

貴之

Liked: Cleanliness, amenities, property conditions & facilities
細かいところの清掃をしっかり行って頂ければ、あとは言う事がないくらい楽しめるし、ゆっくりできます。
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

ATSUKI

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
ペット同伴できること。
Stayed 1 night in Aug 2025
Verified

8/10 Good

MISUMI

Liked: Cleanliness, amenities, property conditions & facilities, communication
とても快適に過ごせました。温泉も良かったです。
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

wai

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 1 night in May 2026