Find hotels near Halton Castle, Runcorn from AED 199

"Renovation is looking good. Room was fabulous and nice bar area"

"Friendly and very helpful staff."

"We arrived at hotel a few hours before check in and I was not informed by reception that the spa was being closed early at 4.30pm due to maintenance work. When we checked in at 3pm we were then informed by a different member of staff the spa facilities were being closed early at 5pm, the spa actually closed at 4.30pm. We spent about 45 minutes in the spa before closing. I was not informed of the early closing of the spa facilities by email or phone as I spoke earlier in the week to a member of staff regarding my booking. We were annoyed and upset as we booked the hotel for my 65th Birthday specifically for the spa which we were led to believe was closing at the usual time of 7pm. We would therefore have booked another spa hotel if I was aware of the situation. The customer service was very poor and we were not happy at all."

"Great room. Food was very good too"

"Good value, clean and comfortable"

"Friendly staff, clean, comfortable beds, breakfast was good. Nice central areas and amenities. Great location. All round would recommend if you are looking for a 'does what it says on the tin' and a bit more stay"

"Running a hotel without the facility to provide additional pillows/bedding is an interesting strategy. The staff informing us of this particular issue were also rude about it too. That issue aside - was clean and well presented. Most of the other staff encountered were top notch. "

"Parking was so easy. "

"Hotel tired and in need of updating. Dirty pillow cases! Heating in room not working, electric fan heater provided with feet missing - potential fire hazard! Staff very friendly, polite welcoming, attentive and happy! Food great, bar service great. Attention to food allergy great! "