Heart Hotel

Property class: 3.5

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A short walk from Hanoi Old Town Night Market and Hoan Kiem Lake, Heart Hotel provides free breakfast (local cuisine), an airport shuttle, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a bar and a business center.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, City View

Room

Deluxe Room, City View

  • City view
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 1 Double Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Deluxe Double Room, 1 Queen Bed, Lake View

Room

Deluxe Double Room, 1 Queen Bed, Lake View

  • Lake view
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Superior Room

Room

Superior Room

  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Deluxe Double Room, 1 Queen Bed, Partial Lake View

Room

Deluxe Double Room, 1 Queen Bed, Partial Lake View

  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

About the neighborhood

Located on a lake, Heart Hotel is in Old Quarter neighborhood and is connected to a shopping center. Hanoi Old Town Night Market and Dong Xuan Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hoan Kiem Lake and West Lake. Traveling with kids? Consider Food Street Tong Duy Tan and Goethe-Institut Hanoi. Visit our Hanoi travel guide
Map
11b Hang Hanh Street, Hoan Kiem District, Hanoi, 10000

What's nearby

  • A traditional temple with a dragon roof, surrounded by lush greenery and a calm lake.
    Hoan Kiem Lake
    1 min walk - 0.1 km
  • A street with various shops, including a silk store and a clothing store.
    Hang Gai Street
    2 min walk - 0.2 km
  • A night scene with a red-lit bridge over a calm lake, surrounded by trees and illuminated structures.
    Hanoi Old Town Night Market
    3 min walk - 0.3 km
  • A stage with performers in costumes, a water feature, and a dark background.
    Thang Long Water Puppet Theatre
    3 min walk - 0.3 km
  • A Gothic cathedral with twin towers, a large rose window, and a cross at the top.
    St. Joseph's Cathedral of Hanoi
    5 min walk - 0.5 km

Getting around

  • Cát Linh Station
    4 min drive
  • Hanoi Railway Station
    19 min walk
  • Noi Bai Intl. Airport (HAN)
    45 min drive

Restaurants

  • King roti
    1 min walk
  • Domino's Pizza
    2 min walk
  • KFC
    1 min walk
  • The Little Hanoi
    1 min walk
  • Cơm Quế
    3 min walk

About this property

Heart Hotel

  • Family-friendly hotel near Hoan Kiem Lake
  • Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi are located near Heart Hotel, which provides free breakfast (local cuisine), an airport shuttle, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a bar and a business center.
  • You'll also enjoy the following perks during your stay:
    • Free self parking
    • A roundtrip airport shuttle (surcharge), express check-in, and babysitting (surcharge)
    • Smoke-free premises, a front-desk safe, and tour/ticket assistance
  • Room features
  • All guestrooms at Heart Hotel offer thoughtful touches such as 24-hour room service and air conditioning, in addition to amenities like free WiFi and safes.
  • More amenities include:
    • Bathrooms with showers and free toiletries
    • 32-inch LCD TVs with premium channels
    • Refrigerators, coffee/tea makers, and daily housekeeping

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The price is AED 158
AED 179 total
includes taxes & fees
26 Oct - 27 Oct
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Frequently asked questions

Is Heart Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Heart Hotel?

Check-in start time: 1:30 PM; Check-in end time: midnight.

What time is check-out at Heart Hotel?

Check-out is at 11:30 AM.

Does Heart Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 18 per vehicle applies.

Where is Heart Hotel located?

This family-friendly Hanoi hotel is located by the sea, within a 5-minute walk of Hoan Kiem Lake Weekend Walking Street, Hoan Kiem Lake, and Hanoi Old Town Night Market. St. Joseph's Cathedral of Hanoi and Dong Xuan Market are also within 10 minutes. Hanoi Railway Station is 19 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Heart Hotel Reviews

8.6

Excellent

8.8

Cleanliness

9.4

Location

9.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 119 out of 241 reviews
Rating 8 - Good. 87 out of 241 reviews
Rating 6 - Okay. 24 out of 241 reviews
Rating 4 - Poor. 7 out of 241 reviews
Rating 2 - Terrible. 4 out of 241 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
j ai tout apprecie,la disponibilite du personnel sa gentillesse,son cote familial,la chambre,son entretien,le service du linge,le petit dejeuner servi par deux charmantes dames,tres bon accueil
Stayed 9 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in an amazing location. We stayed in a room with a view over hoan kiem lake which qas lovely. However, the room coyld hqve done with bettwr double glazing as the noise never stopped. Also no curtain over door onto balcony so need eye mask to block out the light in the morning. Thry did a realy nice breakfast.
Stayed 6 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliest hotel staff I’ve ever had. They were always looking out for me and attempting to make me happy. They even saved me money on taxis. They made me feel like family.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximités des grandes attractions, qualité prix corrdct, petit petit-déjeuner intéressant
Stayed 2 nights in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
À proximité des attractions à moins de 2km. Personnel très accomodant.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Mega godt for pengene

Vores ophold var meget godt. Vi boede her 2 nætter og synes det lå rigitg godt ift byen og søen og der hvor det sker.
Stayed 2 nights in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff , decent bedrooms that where clean, and the breakfast was also quite nice
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, big room and friendly staff.

Really good location close to the lake and in the old quarter. Room was very big and they allowed us to check in much earlier than described, which allowed us to nap shortly after our long flight! Very friendly staff and everything was clean and tidy. Didn’t have the breakfast as left early so cannot comment on this.
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastisk personal och läge

Fantastisk personal och bra och fräscha rum. Bra utsikt och nära till allt.
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good in service with smile of staffs, although price is reasonable! Location is good for reaching restaurants and pubs. Good for a walk along the lake as well. Breakfast was amazing, cooked upon ur requests !! Kind and friendly staffs.
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and accommodating staff. A+ location smack in the middle of everything. The door to my room wasnt very soundproof but it didnt bother me much. Overall very happy with the hotel and I would stay there again.
Stayed 3 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
土曜日で、ホアンキエム湖周りの道路が歩行者天国になり、夜遅くまでイベントで大盛りあがりでした。静けさを求める人は、避けた方が良いです。
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walking distance to Hồ Hoàng Kiếm. Helpful staffs.
Stayed 3 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel in Hanoi.

Great location in the Old Quarter. Friendly, helpful staff. Delicious breakfast. Would definitely stay again. Enjoyed the lovely view of Hoan Kiem Lake from our room.
Stayed 4 nights in Oct 2019
Verified review

6/10 Okay

Liked: Staff & service
직원들 친절도는 높으나 칫솔컵 불양 환풍기 먼지 가득 조금 지저분해 손이 들감 개미가 있어 사다 놓은 과일을 못먹게 되었내요
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
ホアンキアム湖まですぐの立地が最高でした。対応も良くてみなさん良い方で好印象でした。オーダー式の朝食も口コミ通りとてもよかったです。口コミで心配していたカギの件は確かに使いにくかったですが、基本的に2回回せば大丈夫ですのでコツさえつかめれば問題ないと思います。部屋からの眺めは気にしてなかったですが、レイクビューの方が良かったかなとちょっと思いました。またハノイに行く際には利用したいと思います。
Stayed 4 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and well located hotel

Friendly staff, nice rooms and super locotion for a cheap price.
Stayed 3 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you very much!! Very good furnituar. Wide room. Delicious breakfast. But bath tab is not so good. Not stable. Beside of this bath tab, excellent.
Stayed 2 nights in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
建物や設備は新しいとは言えないものの、客室内はよく清掃されており快適でした。 ただ、階段にベッドのマットレスなどが置いてあって美観を損ねて居ます。
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Emplacement prix sympa

Super bien placé accueil excellent comme tout les Vietnamiens ils se mettent en 4 pour vous satisfaire propretés prix
Stayed 1 night in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

また泊まりたいホテルの一つです

ウエルカムドリンクが水じゃなくジュースだと嬉しい いつも飛行機の時間が早く朝食が食べられないので朝食の時間が朝６時からだと嬉しい
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Cracking little place for the money. The staff are really friendly and helpful, rooms are spacious and bathrooms functional. The breakfast was tasty and the location is fantastic- really central for everything we wanted to do in Hanoi.
Stayed 2 nights in Mar 2019
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities

立地抜群

スタッフは親切だし、部屋も悪くないが、ドアの鍵が締まりにくかった。寝具が清潔な感じがしなかった。
Stayed 2 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was the key feature, right in the centre of the old town
Stayed 3 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and staff

Great location in the old town in a quiet building. The staff is fantastic, very accommodating and helpful.
Stayed 1 night in Feb 2019