2/10 سيّئ للغاية
Hana
2025 يونيو 8
عناصر لم تنل الإعجاب: حالة المنشأة ومرافقها
When we first arrived, we quickly dropped off our bags and headed out without inspecting the room. Unfortunately, when we returned later, we were very disappointed by what we found.
There was hair on the floor and in the bed, and we even noticed little ants on the bedding. The bathroom setup was unusual, with the shower installed very closely over the toilet, which didn’t feel very practical or hygienic. The towels provided was stained and didn’t appear clean.
We were offered to see other rooms, hoping this was just an isolated issue. We were shown three rooms in total which were much bigger, but sadly, all of them had similar cleanliness concerns. It was also clear that the hotel did not match the photos we had seen on Expedia—it looked much more dated and worn in person than what was advertised.
That said, the receptionist was very kind and genuinely tried to accommodate us. She was understanding of our concerns and did her best to help, which we appreciated.
Ultimately, we didn’t feel comfortable staying and decided to check out and book another hotel. While the hotel offered a refund for two out of the three nights, they declined to provide a full refund, which was disappointing given that we didn’t stay at all.
Overall, this property didn’t meet our expectations, If you do consider staying here, we recommend checking the room first and setting expectations accordingly.
Hana
أقام 3 ليالٍ في شهر مايو عام 2025