Find all hotels by Relais & Chateaux in Heelsum from AED 657

"Nice breakfast. Helpfull staffs"

"Fresh produce everyday for breakfast and staff are all very friendly and helpful "

"Excellent location. Very good customer service. "

"Disappointed but then happy(ish). Started in basement room but upgraded due to issues. Tiny basement room with an unforgiving metal bed frame that you bang into coming in/out of bathroom I have bruised legs after just one night. Basement feels forgotten about, broken coffee machine & hairdryer, missing wall decorations, mouldy bathroom, big gap behind bed so pillows fall behind bed, mattress sunken. Not enough sound proofing from upstairs, as deep sleepers we were kept awake by the reception area traffic in the night & AM. Glass door smashed upstairs at 2am'ish. This awoke us with panic and then the sound of cleaning for over an hour was horrible even after we went upstairs to find out. No apologies for any of the problems. We had to pay to upgrade to get away from the problems. The upgraded room was lovely, clean and comfortable, we stayed in the upgraded room for 2 nights and enjoyed it! Staff are super lovely, especially the British lady who checked us in and out. We loved the little treat when leaving, nice touch! We left happy, maybe we shouldn't have paid for upgrade due to the problems but the lady didn't have powers to change this, that's the only oversight apart from the basement room poor quality in contrast to the lovely standard double wet moved into. "

"Room was clean abit disappointed as stated had a bath tub one of the reasons I booked the upgrade roof top bar was nice and hotel itself was nice "

"The room was clean on arrival. However, the room was not cleaned for 5 days I was there. There was some coffe pods on the first day, then no replacements. I did ask for more coffee, milk and sugar. They gave 3 coffee, no milk or sugar. Breakfast was okay, however the hot options were scrambled eggs and bacon. 2 days they did put on chicken sausages and beans. There were other continental options. The evening menu was the same for every night. Except Sunday when it was closed. Would not stay here again. To far out from everywhere. "

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"Everything was perfect."

"Welcome from the reception staff was great and the help at checkout excellent "