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"Tout est parfait "

"The hotel itself was nice overall, and the staff were friendly, professional, and spoke multiple languages, which was very helpful. However, for a 5-star airport hotel, there were several disappointing aspects that felt hard to overlook. The restaurant was decent, but extremely overpriced. The only available room with two beds was incredibly small, and despite the photos suggesting there was a patio or balcony area, it was actually just large windows that did not open at all. Having no access to fresh air was frustrating. The walls were also extremely thin, we could hear our neighbours showering so clearly that we initially thought there was a leak or flooding in the room next door. On top of that, a fire alarm went off around 5am. When we called the front desk, we were told it was “just a test message” and to ignore it, which felt poorly handled and unsettling. Another disappointment was the airport shuttle not being included in the stay. It cost an additional €6 per person each way, which feels unreasonable for an airport business hotel where a shuttle would normally be expected as part of the service. Overall, the stay was comfortable enough, but there were multiple small issues that made the experience feel far less premium than expected for a 5-star property."

"A very clean hotel with friendly and professional staff. Comfortable bed and very quiet. Had a great sleep. It’s good value for money as well. "

"Stayed here for a conference. Rooms a good size with safe and fridge. My room was a little tired. I needed an iron to press clothes for a presentation, all my colleagues said that their rooms had irons, mine didn’t. However, a very helpful housekeeping lady organised one for me. My room was at the end next to the fire exit stairs which had bright lights on all night requiring me to wear a night mask. My colleagues said there rooms had blackout curtains, mine didn’t. On the last day I used the spa facilities which were great. The shuttle from Brussels airport stopped outside and there were nearby bus stops to the city centre, Food and drink seemed to be very expensive. We had catering for the conference which was excellent. Sadly, the same couldn’t be said about the restaurant. It was overpriced and dreadful! The majority of my colleagues agreed. The roast cauliflower was so overcooked, it fell apart on touch and was barely lukewarm! A colleague complained that his meat dish was minuscule and cold and got it replaced as even the manager agreed with him. All of us were determined not to eat there again, so went into the city to eat after the first night. (Unless the conference supplied food). I didn’t have the breakfast (at 25 Euros) Again, I was told by colleagues that it was very poor value). However, you could amuse yourself watching the mice scurrying about in the bar & restaurant, we saw them often! The staff were aware they had a mouse problem!"

"部屋も綺麗で室温も最適でした。浴槽もあって旅の疲れが癒えました。朝食も美味しかったです。また利用します。"

"Very clean room, helpful staffs, great location. "

"While the location is quite good for those who want something close to the central station and also near the shopping area and the Old town, right outside the hotel can be a bit unsavory, especially at night. The hotel itself is starting to show wear and tear. The AC did not work properly in my room and the water temperature in the shower kept going from cold one second to scalding hot the next. The maintenance person who checked the room temp couldn’t fix it and just pinned it on the hotel being old. The TV remote did not work properly and there were not many channel choices for English speakers. Other than that the room was clean, spacious, and the bed comfortable. At the end of the day, that is what counts. Will I stay here again? Probably not."

"The room was not cleaned during our 3-hights stay."

"The staff was arrogant and unhelpful. They refused to explain where the parking entrance was located and gave me an attitude. It's poorly lit and badly indicated"