2/10 سيّئ للغاية
Elin
2025 يونيو 5
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة
I accidentally booked a room in the wrong city (my mistake) through a third party (again, my mistake). When I realized that I made the wrong booking, I reached out to both the hotel and Expedia. I called the hotel and the staff member told me that there was nothing they could do and there were absolutely no refunds. When I called Expedia, the representative contacted the hotel on my behalf to try and cancel the reservation for a refund. Again, they weren't cooperative. I didn't have the funds to not use the reservation, so I ended up commuting 40 minutes each way to get to the hotel from where I was for the weekend. Then, when I got to the hotel, the bed in my room looked like someone had sat or laid on it. There were families on my floor, and I could hear everything from inside of my room. I understand that the booking was my mistake, but I've never dealt with such an inability to accommodate. It was so inconvenient and I wish that I could have stayed near my family.
Elin
أقام ليلتين (2) في شهر مايو عام 2025