We booked our stay at Embassy Suites in Kansas City (220 w 43rd at Missouri) based on the photos and the reputation of the brand, but our experience was deeply disappointing. The pictures online are completely misleading.
First, the pool was rundown—definitely not what’s advertised. Our room was in poor condition: wallpaper peeling off the walls, stain carpets, and the bathtub was rusted from a constant water drip that looked like it had been ignored for a long time. As parents, we chose this place in part because of the pool and breakfast amenities, but they ran out of milk and juice at 7:15AM, which meant no cereal for the kids. There were no pancakes or waffles either. We ended up leaving the hotel to find breakfast elsewhere, which was frustrating and inconvenient. My in-laws were traveling with us and their room had even more problems. Their sink and tub weren’t draining. They had to be moved to another room, and the staff literally said, “Hopefully this room works for you?”—not the kind of confidence you want when you’re paying for a comfortable stay.
While I feel bad for the staff, who did their best to keep things clean, it’s clear they’re limited by the condition of the hotel. It’s unfortunate when a well-known brand like Embassy Suites allows its properties to deteriorate like this. We feel misled, disappointed, and a bit naive for trusting the brand without digging deeper.
Save your money and find somewhere that actually delivers on its promises.
