Overall it was a pleasant experience with a few areas for improvement.
Pros:
-Clean and well-maintained rooms.
-Accessible for people with special needs.
-Convenient location, just 15 minutes on foot from the Old Town Square, perfect for exploring Krakow.
Cons:
-The check-in process was a bit challenging. It would have been much easier to have key lockers available for guests.
To be more specific the he self-check-in machines weren’t working and didn’t recognize my reservation number, making the process more difficult.
At the same time the building is large with at least two or three entrances, so finding the security guard for the key was a bit confusing.
-The mattress sheet was too small and shifted easily, causing direct contact with the mattress, which was not good from a hygienic perspective.
-The amount of toilet paper provided could have been more generous.
In conclusion, the property is a solid option with a great location and accessibility, but improvements in the check-in process and comfort would make the experience even better.
