Is Wawel Luxury Apartments by Amstra pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Wawel Luxury Apartments by Amstra?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

Does Wawel Luxury Apartments by Amstra provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of PLN 120 per vehicle applies.

Where is Wawel Luxury Apartments by Amstra located?

Located in Kraków City Centre, this apartment building is within a 10-minute walk of Planty Park, Main Market Square, and Wawel Castle. Smok Wawelski Statue and Royal Road are also within 10 minutes.

Wawel Luxury Apartments by Amstra Reviews, Deals & Photos 2025

2/10 Terrible

Verified traveler

19 August 2019

Disliked: Staff & service, amenities

We didnt even get in cause they didnt have our reservation in books. Even when it was confirmed. Of course staff didnt speak English at all.

Stayed 7 nights in Aug 2019

2/10 Terrible

Annika

24 July 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

VIKTIGT!

Det var ingen som kom och mötte upp oss med nyckel så vi fick snabbt boka ett annat boende som jag har kvitton på och vill att tillbaka för utlägget

Stayed 6 nights in Jul 2019

8/10 Good

Jacek

6 May 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Great location. Many good restaurants around, short walk old market and castle. More communication on how to collect keys would make checkin pleasant experience. We wasted at least 40mins on walking around to find their office. Advice : get soap to bathroom

Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

4 March 2019

Liked: Cleanliness

Disliked: Staff & service

Have stayed at this apartment block over the last 5 years. The first 3 years it was superb! The first time I stayed I was met with the Keys and there was a small bottle of wine with a welcome card from the Amstra team, Unfortunately last year I was met with the keys to the apartment plus a charge for cleaning 50 Zloty.This year I was sent a text on arriving in Krakow with an address to pick up the Keys before heading to Apartment. Plus the 50 Zloty charge Not ideal when you have heavy luggage to haul.The service used to be Exceptional, Sadly no more!! Still love Poland and its people!!

Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

1 February 2019

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Allt var bra förutom att personalen inte kunde engelska. och städningen var inte på topp

Stayed 2 nights in Jan 2019

10/10 Excellent

Salva, Valencia

17 December 2018

Liked: Cleanliness, amenities, property conditions & facilities

Apartamento muy espacioso, en muy buen estado y bien equipados. Repeteríamos.

Stayed 4 nights in Dec 2018

4/10 Poor

Verified traveler

15 December 2018

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

Apartment was not as advertised, completely different to the pictures shown on Expedia for what I paid for. Poor communication from hotel, turned up to check in location stated on booking confirmation- was told over the phone I was in the wrong place and that I had to come to the main office. They then proceeded to hang up the phone and I spent the next 30 minutes stood on the street attempting to call the company. Eventually 45 minutes later I found the office. Apartment was clean, however shower door didn’t shut properly so water went all over the bathroom. The shower had almost no power to it which didn’t matter because we had lukewarm water for the entire stay- not ideal when it’s -1 degrees outside and you want to warm up. Just to top it off the heating didn’t work properly so the apartment went from being a sweat box to a freezer every five minutes. I wouldn’t recommend this apartment to anyone. Service was poor and the standard of hotel minimal

Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveler

10 December 2018

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location to the market square and felt very secure. Staff were also friendly and happy to help

Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

6 November 2018

Liked: Cleanliness, property conditions & facilities

la struttura è esattamente come appare nelle foto, quindi molto pulita e confortevole, la posizione in cui si trova la struttura è ottima a meno di 500 mt dal castello del wawel, quindi dal centro, l'unica nota negativa è che nessuno ti dice che all'arrivo in struttura, non c'è nessuno ad aspettarti per consegnarti le chiavi dell'appartamento/camera, che il personale all'ingresso non parla inglese e che quindi diventa tutto un pò complicato. fortunatamente x noi al nostro arrivo c'era un signore in portineria (gentilissimo) che pur non parlando inglese è riuscito comunque ad aiutarci e a metterci in comunicazione con l'ufficio dove si va a ritirare le chiavi che si trova praticamente girando in torno al palazzo, dove ci attendevano x la consegna delle chiavi. l'ufficio è aperto h24 e il personale parla inglese. La ragazza che abbiamo trovato noi è stata molto carina e ci ha dato tutte le informazioni di cui avevamo bisogno anche per quanto riguarda gli spostamenti in città.

Stayed 3 nights in Nov 2018

2/10 Terrible

Verified traveler

23 October 2018

Disliked: Cleanliness, property conditions & facilities, room comfort

Huoneiston yleiskunto heikko.Sänky aivan hirveä.Saavuimme klo 1 yöllä.Avaimen hakeminen hankalaa,ja info varsin vajaavaista.Päästiin asuntoon,todellinen pettymys,jos on annettu ymmärtää "luxury",tässä sitä ei todellakaan ole kuin nimessä markkinointi mielessä.Väsymys painoi ja uni olisi maittanut,nukkuminen ei onnistunut koska sänky täysin kelvoton.Keskellä sänkyä iso kuoppa johon kumpikin meistä valui,aivan mahdottomuus nukkua!!! Palautin avaimen,ei pahoittelua,ei välittämistä saatika hyvitystä!!!

Stayed 4 nights in Oct 2018

4/10 Poor

Verified traveler

4 October 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely not what you see in the photos...

Dirty - hair in the shower, dusty bathroom and stained walls and stained mattress. Broken air conditioning, blinds and window treatments hanging off the wall, under stocked kitchen items (2 glasses?!) and only one hand towel - not bath towel, bathmat or kitchen dishcloth. Terrible check in process, went to the address, they had no idea who I was. Had to call the hotel and walk to the main office to collect the keys with all my luggage. Rude staff, very dismissive, very disappointing accommodation when I was finally able to get access. Other people’s clothes and socks left in the wardrobe. Main light isn’t working in the entrance and nobody came to respond and fix anything during my stay.

Stayed 3 nights in Sep 2018

8/10 Good

Joanna

21 September 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was a pleasant experience clean quiet apartment nice food for breakfast friendly service

Stayed 1 night in Sep 2018

10/10 Excellent

Megan

20 September 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Value for money!!

The apartment was lovely, very quiet area and perfect for a short break!

Stayed 4 nights in Sep 2018

8/10 Good

lynda, belfast

14 September 2018

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

An excellent private apartment near the castle

When we finally got to our apartment it was excellent however the company that leases the apartments could do with a lot of improvement. They didn’t have any apartments ready for us despite confirming our booking the day before. The building where the office for collecting the keys isn’t signposted at all with their details. Our apartment wasn’t cleaned while we were there either and we were only given 2 towels. No mats to step out of the shower and no complimentary soap. However the apartment itself was top quality. Only 5 minutes walk from the main square and was fully equipped with kitchen utensils, a microwave, fridge and dishwasher and a washing machine in the private hall outside. I felt very secure as the building was key code entry and had 24 hour security.

Stayed 5 nights in Sep 2018

4/10 Poor

jay, london

2 September 2018

Disliked: Room comfort

Basic amenities and misleading as luxury apartment

We did not meet representative at first on arrival, but met very kind gentleman who spoke polish and phoned and organised representative to meet us. concierge spoke no English but very nice gentleman. No starter pack on flat or no water. No instructions or map for city. This was an open plan basic apartment,studio but misleading as titled as one bedroom apartment. It had one double bed and sofa bed in lounge , which was separated from bed by half glass partition. Double bed was small and with very poor mattress that led to back stiffness. No side table or lamps. Bathroom at the other end of half bedroom! Balcony very spacious but no chairs or table. Kitchen under equipped and no microwave. Bathroom lacked drainage and so after shower,water was accumulated. We could not operate Tv. Apartment representative was very courteous with good English but could not do anything for our issues. We eventually got relocated next day to another very nice apartment.

Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveler

31 August 2018

Liked: Cleanliness, property conditions & facilities

spacious apartment close to city amneties

Good kitchenette and bathroom. shower was quite good. Breakfast was delivered every morning at 8.30am . Basic for vegetarians No restaurant. Super market was close by. Staff did not speak English at the store. No hand towels in the bathroom. washing machine worked well. Drying was easier at the balcony. we paid 90 Zolty on arrival for cleaning and tax. No daily cleaning. Can get cleaning done for 70 or 80 Zolty per day. Air condition was very poor. we had to keep the balcony door open at night also. Though complained, nothing happened. No English TV. WIFI was good. for halal food, there was not any close by.

Stayed 3 nights in Aug 2018

4/10 Poor

Anne-Christine

13 August 2018

Disliked: Property conditions & facilities, room comfort

Ingen luksus

Ingen reception, der var ingen p-plads da vi kom, dårlig morgenmad som blev leverer i en papkasse, ingen rengøring under opholdet, meget billig indretning, hang ledninger ud af vægen flere steder, ingen køkkenredskaber til at lave mad, selvom der var køkken mm.

Stayed 5 nights in Jul 2018

4/10 Poor

Robert, United Kingdom

2 August 2018

Liked: Cleanliness

What a difference a year Makes!!

When I arrived to pick up the keys to the apartment I was met by a lady with a " Chip and Pin machine" stating that there are now additional charges for Cleaning and Maintenance!! When I last stayed at the apartments 16 months ago there was a bottle of Prosecco and a welcome note from the Amstra team.(NO CHARGES) What a difference a year makes. very disappointing.The Apartment unlike my last stay did not have a Washing Machine, Also an Iron, but NO board. bizarre. otherwise it was fine.and a wonderful stay in beautiful Krakow.

Stayed 4 nights in Jul 2018

8/10 Good

Timo, Nurmijärvi

27 July 2018

Liked: Cleanliness, property conditions & facilities, room comfort

Hyvä sijainti hotellilla

Hotelli sijainniltaan loistava ja rauhallinen. Ei keskustan mökää ja sai olla kaikessa rauhassa.

Stayed 4 nights in Jul 2018

10/10 Excellent

Carlos

27 March 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy recomendable

Apartamento perfecto, ubicado en el centro y estancia a la altura de hoteles de 4 y 5 estrellas, todas las comodidades, incluyendo parking.

6/10 Okay

Coral

25 March 2018

City break

Basic - all you need for a city break. We paid for a balcony but had no chairs or table in order for us to sit out. Comfort - was ok, room was warm and the shower was pretty good. WiFi - good. Breakfast was ok considering it’s delivered in a box. (Continental) We didn’t use the kitchen area but it’s there if you need it, microwave and hob. Fridge and dishwasher. Staff very responsive to emails (as they are never around) - security guards don’t really acknowledge you. Would stay again - nothing special but reasonable price.

Stayed 4 nights in Mar 2018

4/10 Poor

Verified traveler

11 March 2018

Liked: Cleanliness

Disliked: Staff & service

Good location, room ok however a lot of minor jobs need fixing within the room. Very confusing upon arrival, as we arrived around midnight the reception door was locked by a code, lucky we was let in by the security guard however he didn’t speak any English. We then rang the number on a notice and someone came to show us to the room. Also when checking out the apartment was very confusing to find the office to leave our bags as our flight were only later on in the day. Communication between the customers and company need to be a lot better and a lot more professional.

Stayed 4 nights in Mar 2018

6/10 Okay

Tess, Zürich

25 September 2017

Liked: Property conditions & facilities

Close to the River side

It was dissapointing that the Bathroom door can`t be Close. Somebody came to fix but doesn`t have tools with him. Went to get things he can use but never came back while we were there`. We Have to tie the door with a string everytime we needed to use the bathroom. Sofa bed wasn`t prepared or ready. Front desk is open 24 hrs. but can`t get any Information from anyone who was on duty. ( coudn`t speak or understand English.; We have to call the main Office with our own private phone for any thing that is needed e.g towels, toilett paper.

Stayed 4 nights in Sep 2017

10/10 Excellent

Rosemary, Aberdeen

10 July 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The apartment was in an excellent location.

We were met at reception area and taken to the apartment. Everything was explained to us.

Stayed 14 nights in Jun 2017

10/10 Excellent

MPSS, Umeå

2 July 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MItt i centrum

Nära till allt. Nära till allt. Nära till allt. Nära till allt.

Stayed 7 nights in Jun 2017

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