8/10 جيد
Judy
مسافر برفقة مجموعة
25 أكتوبر 2025
عناصر نالت الإعجاب: النظافة، ووسائل الراحة، وحالة المنشأة ومرافقها
We had a one-night stay at Hotel Sonnenberg. It is located about 15 min (or 8-10km) drive from Lucern. Very convenient for those who have a car. Parking is provided and complimentary.
The room and bathroom are in ok size. Quite basic and may need some upgrading; but clean. The view from the balcony of the room is gorgeous. Very open and can see the mountains and beautiful scenery.
There is a Michelin 1 star restaurant at the hotel. We had dinner there and enjoyed every single course of our 5-course dinner. Service is impeccable. Dinner is definitely the highlight of our hotel stay. An entirely pleasant surprise for us.
Now comes the "Negatives" -- there is no elevator at the hotel. We had to drag our luggages up two flights of stairs. What is more, there are no one working at 3ish pm when we checked in. We got our room key from a lock box. However, there was no one there to help us at all with the luggages or answer questions we had. There were a few people around, but no one offered to help us with the luggages at all. I sent email to them earlier. They were neither not replied or took them a long time to reply. Customer service definitely has to be improved.
Judy
أقام ليلة واحدة (1) في شهر أكتوبر عام 2025
