"This hotel has the worst staff. I was discriminated, laugh at and never want to ever step foot at this location. Staff is rude and very unknowable, when i show up. They told me to sign in with the QR code yet helped everyone else. Like 4 people went and i was still figuring it out because they did not help me. I asked for help and looked bother and also started laughing among them. When i arrived i asked them about my luggage to be shipped to haneda, they said it wouldn’t be an issue to do QR code and just bring them before 10am. Which i did and i was told they can send my luggage 2 days before. They said they couldn’t do anything and to figure it out. That it’s not their problem, luckily i called my previous hotel and they were able to help me. Do not purchase the breakfast, it’s very disgusting and waste of money. I bought buffet for 2 days and i threw away my tickets for the second day. Try new places better. It’s definitely not worth it. "