"Because there is really only someone on-site for a few hours a day, it can be a nightmare checking in if they haven't gotten around to setting up your reservation. They depend on a lockbox and giving you an envelope with your key card. They say that you can call a phone number for help but actually that number is only available after about 8 PM or so, which makes it quite difficult to get any help if no one is there. I suspect this might be a particular problem on Mondays. Also there are no...

"Had a good stay at Neostelia. Staff was helpful and friendly, and the room was clean and nice. Practical parking in the backyard, though for an additional fee. The beds were also very comfortable! Some might consider the bathroom a little small, but we had no complaints. Walking distance to the old town was also a big plus! Would definitely come back again!"

"The room is clean and the staff are good. The hotel location is perfect"

"It was ok. A 15 min walk to the train station."

"La struttura è un po' datata ma l'appartamento comunque pulito e comodo. Colazione ottima. Staff gentile e disponibile. Diversi servizi nelle vicinanze e centro cittadino a pochi minuti d'auto."

"Bonne espace avec 1 chambre en mezzanine et 1 chambre avec lits superposés. Bon equipement. Vue direct sur la piste "les prises" (appartement 1er étage)."

"Communication was outstanding. The suite was clean and comfortable. I actually came in late and left early but instructions were clear and exceptional. Thank you."

"Very accommodating hosts and clean place to stay with several amenities!"

"receptionist are friendly. 6 minutes from geneva airport. but air conditioning was the worse experience, you only hear the sound of it but not cold at all. room is not very clean."

"Un appartement refait à neuf et bien équipé. Très belle vue sur la forêt enneigée. Notre hôte était très arrangeante. Merci"

"Beautiful apartment in a great location. Communication was great. Thank you!"