"The only positive was the location: it is near the shuttle bus and not too far from the center.
However, the stay itself was very disappointing and far below what we expected from a 4-star property. The room was advertised with a double bed, but we received two unstable single beds pushed together. The mattresses separated easily, making it very uncomfortable to sleep.
Bedding was inadequate: single blankets, no proper blanket covers, and unpleasant smells. Towels and sheets required extra payment, which was not clearly disclosed when booking. Wi-Fi also required an extra charge.
The bathroom had visible mold in the shower, broken sink and bidet fixtures, and almost no toiletries except one small hand soap.
We reported the problems to reception and were told they would be fixed, but nothing meaningful was resolved during our stay. Overall, cleanliness, comfort, amenities, and service were unacceptable."
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