Gaslighting, Bugs, Cold water and Mildew at a “Five Star Luxury Resort.”
Cascade "Wellness" Center is NOT even close to a Five-Star Luxury resort. And the management knows this. Shame on them. They should be advertised as "Rustic cabin homes" not "Five Star Luxury Apartments/Villas."
We stayed at the “luxury” two-bedroom Apartments—the apartment was smelly, old, and worn. Stains of all varieties on the furniture, scratched up chairs and tables, mildew in both closets, silverfish bugs in glassware in the kitchen, dishwasher that didn’t close properly, water running out of the washing machine(we were gaslighted by front desk staff who told us that wasn't possible), ice cold showers, mold-stained balcony and chairs, and the list goes on and on. These apartments are well-worn Holiday Inn Airport quality. We were shocked by the condition of the apartment and asked to be moved to another apartment but were told that we “had the standard two bedroom” or whatever that means. We booked through Expedia, so I guess that meant we had to be put into the worst apartment they had. Nowhere on their website does it differentiate between “standard” two bedroom. They are just called “Two Bedroom Apartments.” We didn’t have a “pool or resort view” as they advertised. Just ripped green tarp around a field and views of cars parked on the street.
Cascade “Wellness” Center is a Three Star resort--at best. It's 2 star for no hot water, mildew, bugs and run down "luxury" apartments.
