My experience at the Riu Palace was exceptional. The staff were consistently warm and welcoming, and the bartenders in particular went out of their way to remember guests’ preferred drinks, which added a personal touch to the service. The food was enjoyable, and I appreciated the flexibility of being able to explore both sides of the resort. I occasionally visited the buffet on the all-ages side before returning to the adults-only area for another meal.
It’s worth noting that the main restaurants operate on a first-come, first-served basis, so guests should plan accordingly.
Overall, I had a phenomenal stay. However, I did encounter one unfortunate incident. On the day of a late excursion, housekeeping attempted to clean my room in the morning, but I had chosen to sleep in and asked them to return later. I left the room around 5:30 p.m., and upon returning at 7:30 p.m., I found the room had not been serviced. I contacted the front desk, and although I felt uncomfortable requesting cleaning around 8 p.m., I had already placed the used linens on the floor and hoped to have fresh ones upon my return.
Regrettably, I made the mistake of leaving a bag with cash on the dresser rather than securing it in the safe. The next morning, I noticed approximately 6,000 rupees (about $132 USD) were missing. I did not report the incident to the front desk, as I acknowledged it was my responsibility to use the safe.
For future travellers , I strongly recommend securing all valuables.
