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Top Lichtenrade Hotel Reviews

Radisson Collection Hotel, Berlin

10/10 Excellent

"Loved my stay, hotel was modern and clean. It was in a perfect location. I’d recommend this to anyone looking to stay in Berlin."

Hotel Berlin, Berlin, a member of Radisson Individuals

4/10 Poor

"Air con did not work. Stuck at 27.5c Transferred to another room this was stuck at 24.5c. Open windows but noise from air conditioning units was so loud. Wi fi not working, goes on and off. Call help desk and nobody answers. Disappointed stay this time. And we have stayed here three times in the last year."

Vienna House by Wyndham Andel's Berlin

2/10 Terrible

"Very disappointing customer service experience. I asked for a breakfast sandwich in advance, but it was not available. I then suggested three different alternatives myself, and each one was refused. After that, I was simply told that they would not be helping me further. What made the situation even more frustrating was that the breakfast place opens at 6:30 a.m., and I offered to come downstairs and pick up the breakfast myself. I was specifically trying to save the staff time, since they would not need to deliver anything to my room. We were talking about a simple breakfast box that takes only a couple of minutes to prepare. The response I received from the reception agent was, “Do you know how much they have to do? They cannot spend time on you.” I found that remark incredibly rude and dismissive. Hospitality is about helping guests, and I was making every effort to find a solution that would minimize any inconvenience for the staff. When I expressed my frustration, I later overheard a reception agent complaining about me to a colleague. A few minutes later, that colleague called my room to lecture me. I have never experienced a hotel handling a customer concern this way. I have stayed in five-star hotels in Switzerland and in small family-run Airbnbs in southern Italy, and regardless of the level of luxury, I have never encountered service this poor. The entire interaction felt dismissive, hostile, and unprofessional. I will not be returning ever."

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Top Lichtenrade Hotel Reviews

Radisson Collection Hotel, Berlin

Park Inn by Radisson Berlin Alexanderplatz

Hilton Berlin

Premier Inn Berlin Alexanderplatz

Hotel Berlin, Berlin, a member of Radisson Individuals

URBAN LOFT Berlin

Scandic Berlin Potsdamer Platz

Vienna House by Wyndham Andel's Berlin

Steigenberger Airport Hotel Berlin

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Top Lichtenrade Hotel Reviews

Radisson Collection Hotel, Berlin

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