The Richmond Hotel, BW Signature Collection

Property class: 3

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Close to Cavern Club and Liverpool ONE, The Richmond Hotel, BW Signature Collection provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. The on-site British cuisine brasserie, R Bar & Brasserie, offers breakfast, lunch, dinner, and kids' meals. Free in-room WiFi and a business center are available to all guests.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

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About the neighborhood

Located in Liverpool, The Richmond Hotel, BW Signature Collection is in the city center and near a train station. Travelers who have shopping on the agenda can visit Liverpool ONE and Cheshire Oaks Designer Outlet, while those looking for another kind of activity may want to check out Royal Albert Dock. Looking to enjoy an event or a game? See what's going on at M&S Bank Arena or Anfield Stadium. Visit our Liverpool travel guide
Map
24 Hatton Garden, Liverpool, England, L3 2AN

What's nearby

  • A classical neoclassical building with columns and a pediment, located at a city intersection.
    St. George's Hall
    6 min walk - 0.6 km
  • A souvenir shop with memorabilia and a red telephone booth.
    Cavern Club
    8 min walk - 0.7 km
  • A brightly lit Christmas tree with heart-shaped lights in a city square.
    Liverpool ONE
    9 min walk - 0.8 km
  • A classical building with columns, a flag, and a staircase.
    Liverpool Empire Theatre
    9 min walk - 0.8 km
  • A river with a boat docked at a pier, a large brick building with arches, and a red-brick structure with columns.
    Royal Albert Dock
    16 min walk - 1.4 km

Getting around

  • Moorfields Station
    5 min walk
  • John Lennon Airport (LPL)
    34 min drive

Restaurants

  • Lovelock's
    5 min walk
  • Shenanigan's
    2 min walk
  • Fabiano
    5 min walk
  • The Railway Tavern
    5 min walk
  • The Dead Crafty Beer Company
    3 min walk

About this property

The Richmond Hotel, BW Signature Collection

  • Hotel near Cavern Club
  • Located close to Liverpool ONE and Royal Albert Dock, The Richmond Hotel, BW Signature Collection provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. The on-site British cuisine brasserie, R Bar & Brasserie, offers breakfast, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center.
  • Other perks include:
    • Buffet breakfast (surcharge), express check-out, and 2 meeting rooms
    • Luggage storage, wedding services, and smoke-free premises
    • Tour/ticket assistance, an elevator, and a 24-hour front desk
  • Room features
  • All 139 individually furnished rooms include thoughtful touches such as 24-hour room service and premium bedding, as well as amenities like late night room service and free WiFi.
  • More conveniences in all rooms include:
    • Heating and portable fans
    • Free tea bags/instant coffee and electric kettles
    • Bathrooms with designer toiletries and tubs or showers
    • 50-inch flat-screen TVs with digital channels
    • Wardrobes/closets, refrigerators, and daily housekeeping

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Frequently asked questions

Is The Richmond Hotel, BW Signature Collection pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of GBP 25 per accommodation, per night. Service animals are exempt from fees.

How much is parking?

Limited spots are available.

What time is check-in at The Richmond Hotel, BW Signature Collection?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at The Richmond Hotel, BW Signature Collection?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Richmond Hotel, BW Signature Collection located?

Located in the heart of Liverpool, this hotel is within a 10-minute walk of Royal Court Theatre, Cavern Club, and Liverpool ONE. Royal Albert Dock and M&S Bank Arena are also within 1 mi (2 km). Moorfields Station is 5 minutes by foot and Liverpool Lime Street Station is 8 minutes.

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Reviews

The Richmond Hotel, BW Signature Collection Reviews

8.2

Very Good

8.6

Cleanliness

8.4

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 383 out of 942 reviews
Rating 8 - Good. 356 out of 942 reviews
Rating 6 - Okay. 122 out of 942 reviews
Rating 4 - Poor. 50 out of 942 reviews
Rating 2 - Terrible. 31 out of 942 reviews

Reviews

Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Disappointed.

The Richmond used to be a great property but feels neglected of late. Room given initially was so smelly, asked the manager and to his credit changed the room to something more pleasant. Overall, the cleanliness is not great, lots of visible damage to the hotel, but only stayed for one night so made do. Have stayed before an the hotel does have a nice wing which is newer but rest of it was poor and it's the second time I've needed a room change.
Stayed 1 night in Aug 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful Hotel in every sense of the word. Excellent location ,excellent service by charming staff . It takes you back to what Hotels were like in times gone bye. Everything on a Grand Scale. If you are travelling to Liverpool , you should STRONGLY consider this wonderful Hotel.
Stayed 1 night in Aug 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff - 5/5 We arrived early around 12pm and Micheal helped us with checkin. we first got a room on ground floor as that was the only room available when we arrived, but it was not the type of room we were thinking of. we like rooms that have day light coming in and this room was very dark as it had only 1 window. we explained to Micheal, and he was very helpful, understood our needs and reorganized so that we got a different room, but that meant we had to check in at 3pm which was fine. Location - 5/5 5-10 min away from city centre. Which made it easily accessible to food and shopping centre. there is costa , dessert and Turkish restaurant right opposite the hotel. the car park was 2 min walk. Cleanliness- 3/5 Although the room had been cleaned by room service, the utensils had a stench of alcohol. there was dust around the room and the carpet had some sticky bits. we were in the junior suite so it was apartment style room however there was no microwave in the kitchen. There were two sinks in the bathroom and one of them was clogged up with tissues. the bathroom needs ventilation
Stayed 3 nights in Aug 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was ok but didnt like the carpets in corridors very worn and messy just felt like it was very out dated and needs improvement plus alot of noise from slamming doors but maybe this cant be helped with fire doors
Stayed 3 nights in Aug 2021
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort
Only stayed for a couple of nights but really enjoyed it . Very easy to get around from the hotel , and only 5 minutes from the train station loved it .
Stayed 2 nights in Aug 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Aug 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent junior suite, brilliant breakfast and friendly staff who are helpful and professional. Excellent price too! Definitely recommend this hotel.
Stayed 2 nights in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good reception and an excellent cooked breakfast
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't fault the hotel at all - nice spacious rooms, friendly staff, central location, great city, thoroughly enjoyed
Stayed 2 nights in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Two issues: only off street parking or commercial car park options a available, hotel does not have its own parking space; wifi does not work.
Stayed 1 night in Jun 2021
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Okay stay, but rooms would do a renovation

Overall an average hotel, ok for a one night stay. Staff was really helpful. The room is clean, but does look old. Curtains seem 20 years old, phone not working, shower not working properly. The is a huge tv in the room with smart box attached, but wasn’t working either and all the wires were out. Great location, but room could use some renovation.
Stayed 1 night in Apr 2021
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Quirky but a bit dated, could do with a make over orupdate
Stayed 1 night in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly staff, very welcoming. Lovely, spacious room. Very family friendly, would return again.
Stayed 1 night in Nov 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the time of our stay the hotel was being used to house homeless and drug dependent people, they were sat on entrance steps throughout tge afternoon and night time begging for money and cigarettes. The corridors smelt constantly of weed Nd there were silver cannisters of gas in the corridors and on window cills. You had no idea if they where in room next to yours making a unpleasant environment to stay in. I personally felt unsafe walking around at night. Although the hotel had door security this did not stop the begging on the steps of the hotel and drug use, the door man talking offense to us not responding to him on one occasion after we'd asked for money coming back in at 10pm at night. If hed been wearing his securit badge and id it would have been easier to identity him from the homeless and drug users.
Stayed 2 nights in Sep 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and room with perfect location

Nice hotel in perfect location in centre of Liverpool. Junior suite with balcony was amazing with ample space and amenities to boot. Comfortable, spacious, clean, what more could you ask for.. Definitely a good option to stay again, no reason not to.
Stayed 1 night in Aug 2020
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Property conditions & facilities
Very strange. Dreadful smell of drains/damp that permeated everywhere, even the bedding. Unbearable heat in the rooms, even when not particularly warm outside. Receptionist was lovely, restaurant not v organised, had to keep asking for things they’d forgotten.
Stayed 2 nights in Aug 2020
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

AVOID

1st room was awful, dirty and appliances werent working. Kind lady at desk moved our rooms to a better room. Even then one side if the bed had a sink hole in it and sofa was unusable as base was broke. Stayed here a year ago and had the best experience but this year not good at all. Wouldn't come back or i dont reccomended anyone else go. Room was the same price as a premier inn or travelodge in the same area so i expected the same
Stayed 1 night in Aug 2020
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities

Receptionist needs to learn some manors

Receptionist was the worst, booked a suite that was very tired. Shower was red hot or cold. Not a 4 star hotel based on the room and service
Stayed 1 night in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressively grand building, with nice rooms. Booked online through Expedia, pretty sure I selected a Junior Suite with double bed, but was given a twin.
Stayed 1 night in Aug 2020
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort

Will not be back here

This hotel is not just a hotel. It has long term resident families living here. I was subjected to a rave until past 2.30 in the morning as I tried to sleep before a 6 hour drive in the morning. The description states long term renters are here but not the kind you would associate with a hotel described as the signature collection, Misleading to say the least.
Stayed 1 night in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely here, it was very very clean would definitely stay again. Looking forward to coming back!
Stayed 1 night in Aug 2020
Verified review

6/10 Okay

Liked: Staff & service, room comfort
Disliked: Cleanliness

Deep clean needed!

Dirty carpet and used glass left on window ledge
Stayed 1 night in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel for the price. We had a suite, lovely size could just do woth a lick of paint but other than that couldn't fault a thing. Thank you for a lovely stay!
Stayed 1 night in Jul 2020
Verified review

6/10 Okay

Liked: Staff & service

Clean and comfortable

We booked a junior suite it didn’t look like the photo on the website and the room wasn’t ready until 3.30pm there were a lot of flies in the room it was very warm and the aircon wasn’t working. The room was clean and comfortable but it would benefit having a mirror in the bedroom area as the only other place was the bathroom so it was hard to use my hair straighteners
Stayed 1 night in Jul 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service, lovely room, very clean
Stayed 1 night in Mar 2020