I travel for work and spend over 150 nights a year in hotels. I've been a Diamond Elite member with both Hilton Honors and Holiday Inn IHG every year since 2019. When I travel for vacations, I also always try to book Hiltons and Holiday Inns to be treated like a Diamond member. So when I saw there were no Hilton's or Holiday Inn's in Livingstone/Victoria Falls, I was a little worried about booking this hotel through Expedia.
However, the level of service I received at New Fairmount Hotel and Casino in Livingstone, Zambia exceeded all Diamond Elite treatment I receive from Hilton Honors and Holiday Inn IHG.
I was so warmly greeted at the front desk by Mwiche, Allan, and Dwayne. They upgraded our room to a family suite. They provided great tips about where to go shopping. When internet wasn't strong in the room, they brought us a router to the room. They offered us a wonderful dining experience at their onsite restaurant for dinner.
At dinner, they introduced us to Chef Rehman, who moved to Zambia from India 20 years ago and specializes in Indian cuisine. We thoroughly enjoyed the warm tandoori naans and dishes Chef Rehman recommended.
The rooms were very spacious and beds comfortable. The hotel is conveniently located within walking distance of nearby local market. And is a short drive from the Falls. The hotel's wonderful front desk team of Mwiche, Allan, and Dwayne can also connect you with their driver Gregory, who can take you around Zambia.
