Available in some public areas: Free WiFi and wired internet
Parking and transportation
Free offsite parking
Free self parking on site
Conveniences
24-hour front desk
Guest services
Multilingual staff
No housekeeping service
Wedding services
Accessibility
Elevator
More
Smoke-free property
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Property is also known as
Grand Sapphire Hotel Croydon
Grand Sapphire Croydon
Grand Sapphire
Grand Sapphire Hotel
Sapphire & Banqueting Croydon
Grand Sapphire Hotel & Banqueting Hotel
Grand Sapphire Hotel & Banqueting Croydon
Grand Sapphire Hotel & Banqueting Hotel Croydon
Frequently asked questions
Is Grand Sapphire Hotel & Banqueting pet-friendly?
No, pets are not allowed at this property.
How much is parking at Grand Sapphire Hotel & Banqueting?
Self parking is free at this property; nearby parking is also free.
What time is check-in at Grand Sapphire Hotel & Banqueting?
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM.
What time is check-out at Grand Sapphire Hotel & Banqueting?
Check-out is at 11:00 AM.
Where is Grand Sapphire Hotel & Banqueting located?
Located in Waddon, this hotel is within 12 mi (20 km) of Westminster Bridge, Chessington World of Adventures, and Westminster Abbey. Big Ben and Harrods are also within 12 mi (20 km). Croydon Waddon Station is 23 minutes by foot.
Have a question?
AI iconBeta
Get instant answers with AI powered search of property information and reviews.
Grand Sapphire Hotel & Banqueting Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 316 out of 855 reviews
10 - Excellent
316
Rating 8 - Good. 265 out of 855 reviews
8 - Good
265
Rating 6 - Okay. 131 out of 855 reviews
6 - Okay
131
Rating 4 - Poor. 76 out of 855 reviews
4 - Poor
76
Rating 2 - Terrible. 67 out of 855 reviews
2 - Terrible
67
8.2/10
Cleanliness
8.2/10
Staff & service
7.2/10
Amenities
7.8/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
8/10
Service and accommodation was good.
Marion
Stayed 2 nights in Apr 2025
10/10
I stay here when required and when I am in the Croydon area.
They also fantastic event halls in various sizes to meet your need. Just fabulous.
DOROTHY
Stayed 1 night in May 2025
6/10
The hotel is clean throughout… room was large , felt fresh, bed was large and comfortable
Dee
Stayed 1 night in Mar 2025
10/10
Great place and food
Kevin
Stayed 3 nights in Feb 2025
10/10
Convenient location and good amenities close by, great WiFi very comfy bed.
Andrew
Stayed 1 night in Mar 2025
8/10
Nice hotel with good decor. In-house caterer can provide indian room-service meals which are tasty. Convenient location if driving, or a 10-20 minute walk from restaurants and shops. Parking can be very tricky during events.
Berenice
Stayed 2 nights in Apr 2025
10/10
Good overnight stay, gave me the rest I needed
Marc
Stayed 1 night in Mar 2025
10/10
Really nice hotel with great decor
Dean
Stayed 2 nights in Jan 2025
10/10
Very polite staff. Allowed us early check-in and extended car parking. 15 minute walk to the nearest train station into London.
Jennifer
Stayed 1 night in Mar 2025
10/10
I have stayed on many occasions and have never been let down. Definitely recommend.
Richard
Stayed 1 night in Mar 2025
2/10
Don’t stay here, I know you get what you pay for but this place is a dump…
The location is acceptable provided you are aware that this is an industrial area but one would think that they would have the drive to ensure that the guests would have a pleasant experience but this is miles away from that !!!
- Service levels are very poor, room not cleaned and then asked to take towels our selves and wait till the morning as the cleaners have gone home.
- AC does not work in most rooms, had 2 rooms and changed rooms but AC did not work even in the new room.
- Parking at the hotel a major issue, advertising for parking being available but none is there as too many events are going on at the location.
Amir
Stayed 1 night in May 2025
10/10
Lovely stay
Staff were friendly and very professional
Would recommend
Jane
Stayed 1 night in Dec 2024
8/10
Lovely welcoming spacious banqueting venue that you can dance without stepping on someone’s toes
Sibukeli
Stayed 1 night in Feb 2025
10/10
Handy hotel, very clean, helpful staff!
Catherine
Stayed 2 nights in Nov 2024
10/10
It was without doubt the best hotel i have stayed in. Much better than premiere inn. A real gem in London
Anthony
Stayed 1 night in Feb 2025
10/10
Luxurious stay. Refreshing Cleaniless. Delivers.
Melvina
Stayed 1 night in Feb 2025
4/10
Very little options for breakfast. Room not very clean.
Tracey
Stayed 2 nights in Feb 2025
8/10
Quiet even thoy there was a wedding at the hotel
Charles
Stayed 1 night in Jan 2025
10/10
Very nice hotel
Verified traveler
Stayed 1 night in Sep 2024
8/10
Comfortable
Zobida
Stayed 1 night in Jan 2025
8/10
Lovely room. Clean. Lovely bathroom.
No lock on the door. You need a key card to get in but you can’t lock it from the inside.
Staff are pleasant but not welcoming.
Main desk wasn’t always manned. Short answers not very receptive for reception
Baneeta
Stayed 1 night in Mar 2025
6/10
It's a nice, pleasant hotel. I am grateful to the hotel for extending my stay for a further few days. The customer service at reception was cold at times, but apart from that, it was decent.
Sandra
10/10
Our stay was very nice. The customer service was impeccable! Highly recommended
Christine
Stayed 1 night in Nov 2024
10/10
Staybhere manybtimescalways nice
elizabeth
Stayed 1 night in Sep 2024
8/10
Tea/coffee fine; no sweetener as a diabetic that is a problem