2/10
The hotel itself is really run down and neglected. You walk in and all the landscaping is dry and unkept. Inside smells musty. The room we got was really dusty. The toilet seat was wobbly. I asked for toiletries and was told they had no shampoo or conditioner.
When I asked for bedding for the pull out bed I was told they had no staff to bring it to the room, it was already late at night. When I went to get it I was told they only had sheets and no blankets. I was about to put the bedding on the pull out bed and noticed it was really dirty so we didn’t use it.
The pool area is run down. The outdoor furniture falling apart. The spa water was a nasty color and the knob to turn it on was broken with the wires exposed. The trash cans were overflowing. Not a good sight or smell to have outside our room.
On my Expedia reservation it said breakfast was to be included. When we went to the lobby to ask about breakfast we were informed they do not provide breakfast anymore and that it was an Expedia issue.
An Expedia rep tried speaking to the workers at the hotel about getting a refund but they said their policies were strict on no refunds. They should be strict about the maintenance and having a quality hotel instead.
Paulina
أقام ليلة واحدة (1) في شهر يونيو عام 2025