6/10 مقبول
Katherine
مسافر لغرض العمل
21 نوفمبر 2025
عناصر نالت الإعجاب: النظافة، ووسائل الراحة، وحالة المنشأة ومرافقها
I noticed there were TWO addresses, so I called ahead. I asked, “Am I staying at this address or the other?” The person who answered the phone was very short with me. “yes it’s this address, you are here.”
I drive 3 hours in the rain to get there. I am THRILLED that the parking is inside, clean and gated. YAY!! I go into the office, and am told, “You are not listed here.” How can this be? “I called ahead to verify?!” I am asked, “Where are you going?” I explain I’m here for a film screening, and the guy says, “Oh that is really close to here” and then another guy steps up and says, “Oh! Sorry I was short with you when you called, you can just stay here, we have the same room open.”
So now I know I’m closer to the venue, I’m planning on taking an Uber to, so I am eager to stay where the parking is so safe, too. Plus, I’m tired and hungry.
“Oh, I see that you already paid with Expedia, so we can’t move you here. Sorry.”
Meanwhile the guy who said I WAS staying there said nothing more and did not help at all. Then they tell me that the other location is 20 minutes away and now my Uber cost will be higher and no one tried hard to help at all. Just a quick, “Oh well, sorry.”
PLEASE fix it so either location works to switch if this happens to others. It’s a good deal with hostel-like benefits and a groovy student dorm vibe. The other hotel has no gate on the underground parking but was well lit on camera. The room was okay, loud bathroom fan. Helpful staff there.
Katherine
أقام ليلة واحدة (1) في شهر نوفمبر عام 2025