We stayed for 3 nights for a wedding in a suite. Arrived to find we had been allocated a room up 4x flights of stairs with no lift- not great with a baby & toddler. No offer of help with our bags/pushchair upon check in. The cleaners spare supplies were thrown outside our room, which remained there for the remainder of our stay. The room was large, and the beds comfy.
Staff on the whole seemed disinterested, sometimes rude and most of the time not very helpful. Reception never answered the phone, so asking for fresh towels meant walking down the 4x flights of stairs.
Breakfast not great, had to ask for the basics (highchair & coffee) after being ignored for 15mins with a very quiet restaurant.
I visited the gym, to which I was told was a £15 charge for 35mins, otherwise I had to pay £55. Sorry, this is ridiculous! Everything seems to be an “extra charge”, the hotel clearly makes its money through ripping guests off.
Honestly, save your money and stay in a Premier Inn with superior service, room standards and breakfast!