The Level at Melia Castilla

Property class: 4

Choose dates to view prices

Located close to Plaza de Castilla and Gate of Europe, The Level at Melia Castilla provides free continental breakfast, a swim-up bar, and a free daily manager's reception. At the two on-site restaurants, enjoy lunch, dinner, kids' meals, light fare, and a poolside location. Free in-room WiFi is available to all guests, along with a terrace and a coffee shop/cafe.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is AED 1,071
AED 1,179 total
includes taxes & fees
1 Nov - 2 Nov

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for The Level, Deluxe Room

A hotel room with a large bed, a desk, a chair, and a view of the city through large windows.

The Level, Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for The Level, Premium Room

A modern hotel room with a large bed, bedside tables, a bench, a wardrobe, and framed pictures on the wall.

The Level, Premium Room

10.0 out of 10
Exceptional
(5 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for The Level, Junior Suite

A hotel room with a large bed, a blue armchair, a TV, and a city view.

The Level, Junior Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for The Level, Grand Suite

A hotel room with a bed, two armchairs, a coffee table, a desk, a dresser, and a television.

The Level, Grand Suite

  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Castilla The Level

A hotel room with a large bed, a desk, a chair, and a TV.

Castilla The Level

  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for The Level, Family Room, Connecting Rooms

A modern hotel room with a large bed, a desk with a lamp, a chair, and a view of the city through large windows.

The Level, Family Room, Connecting Rooms

10.0 out of 10
Exceptional
(2 reviews)
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Room (Premium Triple Room The Level)

A hotel room with a bed, a desk, a chair, a bench, and a TV.

Room (Premium Triple Room The Level)

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Room (Family Communicated The Level 2+2)

A modern hotel room with a large bed, a desk with a lamp, a chair, and a view of the city through large windows.

Room (Family Communicated The Level 2+2)

  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 4 Twin Beds

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About the neighborhood

Located in Tetuán neighborhood, The Level at Melia Castilla is connected to a rail/subway station. Notable landmarks in the area include Plaza de Castilla and Gate of Europe. Looking to enjoy an event or a game while in town? See what's going on at Bernabéu Stadium. Visit our Madrid travel guide
Map
Calle del Poeta Joan Maragall, 43, Madrid, Madrid, 28020

What's nearby

  • A modern plaza with a central monument, surrounded by contemporary buildings with glass facades.
    Paseo de la Castellana
    1 min walk - 0.0 km
  • A cityscape with two prominent buildings labeled 'REALIA' and 'Bankia'.
    Azca Financial District
    1 min walk - 0.0 km
  • A cityscape with two prominent buildings labeled 'REALIA' and 'Bankia'.
    Plaza de Castilla
    6 min walk - 0.6 km
  • A coastal cityscape with historic buildings, a beach, and a boat docked near the shore.
    Gate of Europe
    8 min walk - 0.7 km
  • A large, empty stadium with blue seats and a green field.
    Bernabéu Stadium
    13 min walk - 1.1 km

Getting around

  • Nuevos Ministerios Station
    3 min drive
  • Cuzco Station
    6 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    16 min drive

Restaurants

  • Lobby Bar
    1 min walk
  • Kim's
    4 min walk
  • Burger King
    3 min walk
  • Emka Coffee Specialty & Brunch
    1 min walk
  • Mesón Txistu
    3 min walk

About this property

The Level at Melia Castilla

  • Upscale hotel near Plaza de Castilla
  • Located close to Gate of Europe and Bernabéu Stadium, The Level at Melia Castilla provides free continental breakfast, a swim-up bar, and a free daily manager's reception. At the two on-site restaurants, enjoy lunch, dinner, kids' meals, light fare, and a poolside location. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a coffee shop/cafe.
  • You'll also enjoy perks such as:
    • A seasonal outdoor pool along with sun loungers and a swim-up bar
    • Self parking (surcharge), an electric car charging station, and express check-out
    • Express check-in, coffee/tea in the lobby, and a porter/bellhop
    • A banquet hall, a front-desk safe, and a TV in the lobby
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 84 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning.
  • More conveniences in all rooms include:
    • Childcare services and free infant beds
    • Bathrooms with designer toiletries and hair dryers
    • 32-inch LED TVs with digital channels
    • Recycling, electric kettles, and heating

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Frequently asked questions

Does The Level at Melia Castilla have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from noon–8:00 PM. The pool is closed seasonally each year from September 1 to June 15.

How much does it cost to stay at The Level at Melia Castilla?

As of 23 October 2026, prices found for a 1-night stay for 2 adults at The Level at Melia Castilla on 1 November 2026 start from AED 1,071, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Level at Melia Castilla pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for EUR 29 per day. Limited spots are available.

What time is check-in at The Level at Melia Castilla?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at The Level at Melia Castilla?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is The Level at Melia Castilla located?

Located in Tetuán, this hotel is within a 10-minute walk of Plaza de Castilla and Gate of Europe. Bernabéu Stadium and Cuatro Torres Business Area are also within 1 mi (2 km). Cuzco Station is 6 minutes by foot and Valdeacederas Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Level at Melia Castilla Reviews

9.6

Exceptional

9.6

Cleanliness

9.6

Amenities

9.8

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 71 out of 83 reviews
Rating 8 - Good. 8 out of 83 reviews
Rating 6 - Okay. 2 out of 83 reviews
Rating 4 - Poor. 2 out of 83 reviews
Rating 2 - Terrible. 0 out of 83 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great rooms!
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Staff & service, amenities
The levels club has a generous amount of food and drinks available free all day. The coffee is good and the service is friendly. We worked and relaxed from the lounge many times during each day.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff

Great location and very friendly staff. Would visit again.
Stayed 3 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Really nice staff. A bit far from the city centre
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Everybody was nice helpful
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel is great for anything in the Gothic quarter while still getting plenty of light. The rooftop terrace is a plus, but unfortunately they have only two small unheated pools.
Stayed 3 nights in Apr 2024
Verified review

4/10 Poor

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The check in was easy and the hotel was decent overall except for one. major. issue. I had notified the reception desk during checkout and spoke with the manager regarding the cleanliness of room, he apologized and asked me to send him the video I took and told me he would get back to me. That was 5 days ago and I haven’t heard anything back. Make sure you check the room thoroughly as soon as you get in! The hotel location was convenient, a 15 minute walk from the Bernabéu and the room service menu was good. I would have stayed here again if it wasn’t for the issue, but cleanliness is a huge factor for me.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente!!!!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. I would stay here again.
Stayed 5 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Level is the best hotel that I have been. Very nice hotel
Stayed 7 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent choice in every way. Will definitely stay here again when returning to Madrid.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Great stay! The Level is worth it!
Stayed 2 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good option close to train station,includes breakfast which is a plus and also had snacks!! Available close to santiago bernabe football stadium
Stayed 2 nights in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful experience because of the wonderful service
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
absolutely stunning. great food. clean. great service.
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing service
Stayed 2 nights in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice 👍
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 5 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, welcoming and helpful staff. The premium room meant we had access to drinks and snacks all day. Excellent. Clean, welcoming and good transport links to the city centre.
Stayed 3 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great with the exception of the television stations could add CNN or a new channel from the US…..
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, highly recommend! The rooms are spacious, elegant, and clean. We stayed in a connected 2 room and it was terrific for the family as each room had its own bathroom. The lounge is fabulous and offers drinks and tapas plus breakfast buffet, which was included in our package price. The staff is helpful, courteous and friendly. We stayed for 6 nights and had an excellent stay!! The location requires a metro ride or cab trip to the city center, but it wasn’t bad as cabs are readily available and metro stop is close. I would highly recommend this hotel!!
Stayed 6 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and caring staff. There was a variety of Food, snacks and drinks. The only issue is the shower room. Water was passing through the side of the door and the bathroom floor was very wet everytime someone had a shower. But overall, we had a pleasant stay. Nice restaurants and bars around too.
Stayed 2 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel but not located near the touristy parts of the city. It is probably more for business travelers but it is also less expensive than the ones closer to the tourist areas. We had a Premium Triple Room which consisted of a King bed and a Twin cot at the end of the bed. Probably not bigger than a regular room but it was nice. The breakfast, happy hour, and access to beverages (non-alcoholic) was nice. The hotel staff was friendly and helpful. Would stay there again.
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen desayuno y atención
Stayed 2 nights in Sep 2026