2/10
I had a very disappointing stay at this hotel. Despite paying for an all-inclusive package, I was told that i would be charged extra for a simple mocktail — even though it contained no alcohol. On top of that, a restaurant on the property were not included in the package, which defeats the purpose of booking all-inclusive in the first place.
Service was equally frustrating. I received a phone call at 10am, waking me up, just to be told I had to vacate the room by 11am — something that could have been communicated more politely or earlier without disturbing my rest.
Staff seemed indifferent and unwelcoming throughout my stay. I couldn't help but feel that my Mauritian passport may have influenced how I was treated, even though I reside in the UK. This is the most unprofessional hotel experience I’ve had, and I would not recommend it to anyone. Overall, very disappointing as I was looking forward to my stay.
Mohammad
أقام ليلة واحدة (1) في شهر مايو عام 2025