Verified review
6/10 Okay
Philippe
8 September 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel was good at some things and bad in other areas.
We slept there for three nights.
First room we got, the bathroom sink was leaking everywhere so we had to change room.
On the third night we were there, the hotel hosted a private party that they were aware of before our arrival. They never told us about it and it was a huge party with music as loud as we could here in the whole Valbona valley. Of course we could hear it from our room as if we were outside partying. We didn't have access to the restaurant and all of the amenities that night. They never told us and when we talked about that to the manager he just told us that he could do nothing and to just call Expedia.
Horrible customer service, never experienced this anywhere else.
Beside that, beds were confortable and the hotel is almost new.
It is advertised as a "luxury hotel" but I wouldn't say so, and for reference, I never go to luxurious hotels.
Food at the restaurant is great , but the free breakfast is always the same and not a lot of choice.
I would not go back.
Philippe
Stayed 3 nights in Aug 2025