8/10
I am giving 4 stars because staff was using swear words when on the property talking to each other ( it was males who does maintenance work)but are are stuff and not just there for a day or two. Lots of smokers right by the front entrance and smoke goes to the guest rooms that are facing park. Dmitriy, Vanessa ,Komarek Jiri, and Milacek Filip that work up front are always a top customer care and an excellent representatives. Ostap at reservation department as well was very pleasant and professional to work with.Cleaning room lades are very friendly and good workers as those who works at the restaurant .
Separate recognition to Dmitriy who is customer care representative - he was the best , he loves what he does and he does it with care and love. The company needs to recognizer employees like that and reward . Bravo for personality, sincere kindness and fascinating knowledge and desire to share interesting facts about the spa resort with guests. Thank you Dmitriy.
Nataliya
أقام 10 ليالٍ في شهر أبريل عام 2025