"Stunning hotel, very family friendly. My kids (age 6 and 10) both loved the kids club, which was very clean and staff were all lovely. So much to do on the island from bowling/arcade to go karting. Spa had a nice atmosphere with lovely treatment rooms with the sound of crashing waves, but it wasn't the best massage I ever had. Service at the restaurants was a little disappointing but the buffet restaurant had good food options for breakfast. One thing thy need to improve is having better kids options and ice cream as part of the buffet. For the price being charged, it didn't always represent great value for money. We did B&B, tried all the restaurants and then went half board for the last few days. Lunch by the pool was better value for money and the Deli had great coffee/milkshakes/protein shakes which we all enjoyed.
My biggest frustration was lack of communication from staff. This started before I arrived when I was trying to book internal flights, and when we were leaving, they didn't tell us our internal transfer flight time had been changed. There was also a lack of communication around events happening around the resort that were not advertised on the Kandima App. Transfer time for internal flight was incorrect, fliht was at least 50 mins and boat transfer 45 mins with mini Bus in between.
The hotel overall was amazing, and I would happily go back, but just hope they improve their communication so the whole experience is a lot less stressful."
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