We stayed here over a holiday weekend and unfortunately, the experience left much to be desired beyond the room itself. We arrived around 2:30 PM for a 3 PM check-in and were told our room wouldn’t be ready for at least another hour due to delays. While we understood and were fine waiting, we decided to spend the time at the pool, but it was freezing. The kids braved it, but it wasn’t enjoyable.
By 4:30, we checked back at the desk and a new receptionist had no idea we were waiting for a call. It was clear the communication between staff was lacking.
Our bathroom door kept locking from the inside, which was a concern with young kids. We informed the staff, but no one was sent to fix it. Thankfully, we had family staying next door with a conjoined bathroom we could access, but we had to keep using our keycard to pop the lock.
The area surrounding the hotel didn’t feel the safest and food options nearby were mostly fast food.
The worst part was breakfast the next morning. We arrived around 8:30 AM (breakfast ran until 9:30 or 10) and everything was gone, no milk, no coffee, nothing restocked. It was chaotic and poorly managed.
Overall, this hotel didn’t live up to expectations, and we wouldn’t stay here again unless improvements are made to staffing, communication, and amenities.