Is ONTO Tonalá Mexico City pet-friendly?

Yes, this property allows cats and dogs (limit 1 total). There's a fee of USD 27 per accommodation, per night.

What time is check-in at ONTO Tonalá Mexico City?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

Where is ONTO Tonalá Mexico City located?

Located in Roma Norte, this aparthotel is within a 15-minute walk of Cibeles Fountain, Paseo de la Reforma, and Angel of Independence Monument. Palacio de Bellas Artes and World Trade Center Mexico City are also within 3 mi (5 km). Insurgentes Station is only a 3-minute walk and Sevilla Station is 12 minutes.

ONTO Tonalá Mexico City Reviews, Deals & Photos 2025

10/10 Excellent

AYANO

2 September 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Very clean, spacious chic hotel with many dining option nearby in RomanNorte.

Stayed 1 night in Sep 2025

10/10 Excellent

Omar

1 May 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Would stay here again.

Stayed 5 nights in Apr 2025

10/10 Excellent

Tod J

12 July 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Nice place but a little noisy.

Stayed 4 nights in Jul 2025

10/10 Excellent

JOSE ALEJANDRO HINOJOSA

25 July 2025

Liked: Cleanliness, property conditions & facilities

Excellent

Stayed 1 night in Jul 2025

10/10 Excellent

Carlos

10 March 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Would stay again.

Stayed 2 nights in Mar 2025

10/10 Excellent

Camille

9 June 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Location

Stayed 4 nights in May 2025

8/10 Good

Christopher

6 September 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

We really enjoyed our stay at Ontala Mexico City. The room was huge, and provided us an apartment like feel, rather than a smaller hotel room. It was wonderful to have the living area to use while we took a break from exploring all Mexico City had to offer. I was also able to take a meeting via Zoom and had no problems with the WiFi. The location was perfect - we will central to everything and walking distance to so many incredible restaurants, bars, and much more. I’d like to give a special shoutout to Abraham at the front desk. He welcomed us with such a positive attitude, and kept that welcoming energy our whole stay. Our last day he went above and beyond to plan an itinerary for us in an area we had yet to explore. Thank you Abraham and the entire staff. See you next time we are in Mexico City!

Stayed 5 nights in Aug 2025

10/10 Excellent

Kamaria

21 January 2025

Liked: Cleanliness, room comfort, communication

Great Roma Stay

We loved this room! It was cute, comfy, clean and smelled great. The location was ideal and we loved the rooftop garden- we had great views of the sunset each night.

Stayed 5 nights in Jan 2025

10/10 Excellent

Leah

28 November 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

Perfect stay

Stayed 4 nights in Nov 2023

8/10 Good

Julio Rodrigo

11 July 2025

Liked: Cleanliness, amenities, property conditions & facilities

The elevator did not work for more than 24 hours.

Stayed 4 nights in Jun 2025

10/10 Excellent

Anneliese

22 September 2024

Liked: Cleanliness, property conditions & facilities, communication

I had an excellent stay at this hotel! The staff was incredibly attentive and went above and beyond to ensure I had everything I needed. The location was perfect, with easy access to all the nearby attractions, stores, and cafes. I will definitely stay here again on my next visit!

Stayed 4 nights in Sep 2024

10/10 Excellent

Philip

14 February 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Friendly staff and beautiful property. Will definitely be back

Stayed 1 night in Feb 2024

8/10 Good

Peggy

20 July 2025

Liked: Cleanliness, property conditions & facilities, communication

This hotel is very conveniently located. The front desk staff is friendly. The apartment is spacious and clean. The kitchen comes with dishes, skillets and silverware. There's a small container of cooking oil but nothing else so bring salt and pepper and whatever else you may need. The stove was impossible to operate because there were no instructions and the fan above didn't work. Maintenance came right away and they replaced the motor of the fan the next day. The stove randomly shut off every couple of minutes. There's also a microwave. Although there are windows, which I opened for a few minutes, there are mosquitoes and they came right in, I wasn't able to find them but they came out to bite me at night so had to sleep with the covers over my head. The mattress was really hard and uncomfortable although I know that's a matter of personal preference.

Stayed 3 nights in Jul 2025

10/10 Excellent

Ali

29 November 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

Super clean and accommodating. The area is full of dining options.

6/10 Okay

Ignacio

3 March 2025

Liked: Cleanliness, property conditions & facilities

I would rate our overall experience as average to above average. Staff was not warm, the smoke alarm beeped all night and kept us up. Foul odor from shower.

Stayed 5 nights in Feb 2025

10/10 Excellent

Eugene

15 April 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Newer property had lots of space, comfy beds and attentive service. We felt so well cared for, especially by Elaina our maid. She was so attentive to details. The location is very walkable to restaurants in Roma Norte. A very wonderful stay. Highly recommended.

Stayed 5 nights in Apr 2024

10/10 Excellent

Matan

26 November 2024

Liked: Cleanliness, room comfort, communication

The best choice in Mexico City

We had an amazing stay at this hotel! The service was truly exceptional, with a 24-hour concierge available through WhatsApp who helped us with all our requests, including booking restaurants and activities, which made our trip so much easier and enjoyable. The property is new, spotless, and beautifully maintained. We stayed in the panoramic suite, which was absolutely stunning—it had breathtaking views and a modern, luxurious design. Highly recommend booking this suite for an unforgettable experience! The breakfast is minimal but still a thoughtful and pleasant touch to start the day. Overall, an outstanding experience, and we can’t wait to come back!

Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

9 March 2024

Liked: Cleanliness, room comfort, communication

Relaxing Spacious Design. Windows need screens, we had a lot of mosquitos.

Stayed 4 nights in Feb 2024

8/10 Good

Katie

19 February 2024

Liked: Cleanliness, room comfort, communication

Beautiful Hotel - needs A/C

The rooms and building were beautifully designed, and the staff was friendly and helpful. The building really needs air conditioning. It stuffy in our room during the day even though it is winter and the weather is not warm.

Stayed 4 nights in Feb 2024

10/10 Excellent

Edwardo

16 December 2023

Liked: Cleanliness, room comfort, communication

New boutique hotel

They had the room earlier than expected. Welcomed with coffee. Mineral water. And sweet bread. Very nice and attentive. It’s really well taken care for but also a couple of months old. I’d come back again easily.

Stayed 1 night in Dec 2023

8/10 Good

Daniel

8 January 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Onto is a very beautiful hotel in a great area. The staff is friendly and does their best to make sure you are comfortable. They have full time security which is consoling. My only gripe is there is no heating and air but that's pretty standard for CDMX, also it's next to a very busy street so if noise bothers you beware. I would stay here again on the highest floor!

Stayed 5 nights in Dec 2023

6/10 Okay

Eric

26 April 2024

Liked: Cleanliness, property conditions & facilities, communication

The ONTO property was very nicely appointed and the staff was beyond kind. The only big downside was it was very hot while we were there in March and there was no AC so we had to sleep with the windows open and it was super loud outside, especially at night. There's a club nearby and it was going all night long. Additionally, there were no screens on the windows so mosquitos got in and ate us alive all night.

Stayed 3 nights in Apr 2024

6/10 Okay

Osmel

12 November 2024

Liked: Cleanliness

Did not received housekeeping service

Stayed 4 nights in Nov 2024

8/10 Good

YUER

23 January 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Pros: Very friendly staff (Israel and Manuel at front desk were both pleasant to work with), nice interior design with big windows and modern decor, full kitchen with basic appliance, convenience location, etc. Cons: The water shield of the shower is bad - water leaked everywhere on the bathroom floor and will gradually damage the floor/wall. The bathroom had a terrible sewage odor during my entire stay so I had to keep the bathroom door shut.

4/10 Poor

Orhan

4 May 2025

Liked: Cleanliness, amenities

Disliked: Communication

The building and room were beautiful and this would have been one of our best hotel stays ever! But the bed was so hard and uncomfortable to the point we couldn't sleep and woke up with back issues (we're young adults, fit). We requested to change rooms the first morning but there wasn't any availability so we had to stay. Given the high price tag we paid for this stay we requested the hotel waive the mini bar purchases (5 items at $50) as a sign of understanding. Unfortunately, the staff didn't show any genuine interest about our concern, no follow ups or check-ins or even small signs of understanding, the fact we didn't sleep properly on our vacation in the city all 4 nights meant nothing to them. At check-out the receptionist even told us others have complained about the beds which we didn't see in any of the reviews (and why I'm sharing this here). Despite the receptionist saying they will waive the mini bar charges, they did not and upon returning home the hotel manager is gaslighting us by saying we didn't speak up and there is no record of our complaint - blatant lie. To summarize: beautiful property, just like the pictures, modern, clean, horrible beds and staff that couldn't care less.

Stayed 4 nights in Apr 2025

ONTO Tonalá Mexico City

Choose dates to view prices

Photo gallery for ONTO Tonalá Mexico City

Reviews

Popular amenities

Get more when you're a member

Room options

Check availability for these dates

Tonight

Tomorrow

View all photos for Comfort Apartment

Comfort Apartment

Highlights

View all photos for Deluxe Apartment

Deluxe Apartment

Highlights

View all photos for City Apartment

City Apartment

Highlights

View all photos for Classic Apartment

Classic Apartment

Highlights

You may also like

Hotel Parián

About the neighborhood

What's nearby

Getting around

Restaurants

About this property