"Unfortunately, my bathroom was dirty. There was no hand soap, and there was hair everywhere--behind the door, in front of the toilet, in front of the tub, etc. I had already unpacked for a 2 week stay in town, or I'd have moved. The hotel did call and offer to clean for me and to move me. I declined again, I had too much to repack."

"Same great staff every time we stay here!"

"Lovely hotel and conveniently located within the town of Richmond and also as one who arrived by car. Staff was superior. Not only friendly, but extremely helpful with any request - front desk, room service, bellman and valet attendant. All worked efficiently and with professionalism. Our room was small and had an unappealing view, but the reservation was last minute and well priced. In-room info was well thought out and graciously displayed. Was pleasantly surprised that the room service...

"We got there very late so only option was to have dinner there but the dinner experience wasn’t par with the price and Hotel level."