6/10 مقبول
Molly، Windsor Heights
مسافر برفقة عائلة وأطفال صغار, مسافر برفقة شريك
28 مارس 2026
عناصر نالت الإعجاب: العاملون ومستوى الخدمة
My husband and 3 teen children stayed for 3 nights. It was an ok stay, but there were definite issues. The one positive thing is that the staff was always as helpful as they could be. The other things to know include: breakfast was ok but a big frustration was that there was never any caffeinated coffee. Each morning only the decaf container was set out. And, then the 3rd morning my college age daughter over heard the ladies in charge of breakfast saying that they took the decaf sign off and something about it tasted fine so nobody would know, leading her to think they were trying to trick people into thinking it was caffeinated. Also, we stayed in a suite with a sofa bed. We asked for pillows for the bed. They did give us 2, but had no pillow cases. The front desk was creative and gave me 2 sheets to wrap around them which was fine and a first and worked, but was weird. Another thing, we had 5 people staying there and requested enough towels so we each had one. We didn’t have room service come in and so hung our towels to dry. But, by the 3rd morning we needed some fresh towels. My husband went down to ask and was told they had none. He was told they were clean but not folded. The front desk did offer to bring some up, which they did when we were at breakfast after everyone had showered, sharing damp towels as best we could. Also, the pool area was ok, but my daughter said the hot tub definitely needed cleaning. Also, other guests were swimming in their underwear.
Molly
أقام 3 ليالٍ في شهر مارس عام 2026