4/10
Took 45 minutes for a cocktail to arrive and the bar worker continously kept the change prompting me to challenge his poor service.
Not the best situation to be in while relaxing.
Had another bar employee shout at my guest for not using a towel when none were in sight hidden behind the bar.
Was asked several times by security "where I was going" like he is my dad.
The employees think the hotel is a strict boarding school.
Breakfast and the staff serving were absolutely amazing and are great representatives of the hotel.
Maybe they could teach the staff at the bar/reception/security some customer service skills.
Sundeep Singh
أقام 8 ليالٍ في شهر مايو عام 2025