"The single worst experience I’ve ever had in all of my travels over the world came at the hands of Morgan, the most surly, and lying front desk attendant I’ve ever dealt with, and Steff, the unimaginably incompetent property manager. I am on a consulting contract, and the complexity of the project forced me to remain in Washington longer than I had expected. I arrived 2 weeks ago, after booking, and paying for a week’s stay. Upon checking in, I was informed that my room would be serviced by housekeeping every three days, and by mandate on Saturday’s if the cleaning schedule was declined. My room had been cleaned once in 7 days, and I had extended my stay for another 5. During this time, the scheduled 3 day cleaning never occurred, and when I went to make a complaint, it was then that I had my first nasty encounter with Morgan. While explaining that my room had not been cleaned in 9 days, her response was, in the most surprisingly angry tone, “do you want to check out tonight?” I was completely shocked, and taken aback by this, given the fact that it was the hotel’s shortcoming in not cleaning my room, restocking clean towels, changing the bed linen, restocking my coffee, even cleaning the bathroom, that had led me to complain. The following day I called the property manager Steff, to let her know that my room hadn’t been serviced, and relate to her the distressing experience with her employee Morgan. After much back and forth, she herself apologized and admitted I was right,"
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