Find all hotels by Independent in Moon Lake Estates, KY

"Our a/c in our room didn’t work and the room was 77 degrees super hot. We called down to the front desk around 11pm when we got back from swimming and they said they’d send someone up. We waited 30-45 min and no one showed so had to call again and they apologized and said they’d try to get someone up. We were so tired from our day traveling. Or kids were super tired but couldn’t sleep in the heat. They sent maintenance up and he worked on it for a bit and told us to check about another room. They were able to get us another room on the same floor so we went and same thing. A/C wasn’t working. The maintenance guy said they just had someone there to work on the a/c so something must of happened. Finally about 12:30 we hopped to our 3rd room on a different floor and that a/c worked. The hotel didn’t give us any sort of discount with all the hassle we went through. Poor customer service. The hot tub was also cautioned off so we weren’t able to use that either."

"Toilet didn’t work properly, the bathroom door hinge was falling off causing the door to jam and there were bugs in the light fixture moving and on the walls. Room was absolutely horrible "

"Good price, close to all, great vibe"

"Front desk person was sloppy. Hotel was clean and quiet. Long hallways. Don’t eat breakfast. Limited amenities in room—only bar soap, shampoo, conditioner "

"Staff was very friendly and helpful. Room was exceptionally clean. Breakfast was very good, good selections. Convenient to attractions. Parking was easy. Would stay here again happily."

"Staff was very friendly. Rooms were large and clean. Beds were super comfy. Great stay at a good price!"

"Pool and hot tub were good, my children enjoyed them. Staff let us have our dinner in the breakfast area. Left before breakfast "

"lovely additional activities. loved yoga on sunday"

"All fine"