4/10
disappointing. on arrival asked for extra night - told by reception to go online and book (!). did that, came back and asked them to ensure we stayed the extra night in same room....next day found our entry card didn't work - went to reception and discovered no extension had been actioned. No apology either. made me check out then check back in again...Inconvenient and not a good reflection on staff as a whole, given porters etc/ all other staff were excellent. Expected better
Caroline
أقام ليلة واحدة (1) في شهر مايو عام 2025