6/10 مقبول
Nita، LUTON
مسافر برفقة مجموعة
15 سبتمبر 2025
عناصر نالت الإعجاب: النظافة والعاملون ومستوى الخدمة
عناصر لم تنل الإعجاب: وسائل الراحة
Had a very warm and friendly greeting from Paolo at reception. He was informative and we appreciated him holding our bags until our room was available.
The building itself is multipurpose and used by many businesses, so it was a little confusing finding the hotel from the outside. The signage on the 1st floor of scala A was also confusing as it had a different hotel name (SolArt).
The room was large and clean. However it was lacking a 4 star feel with some basic amenities, furniture and aesthetics missing. The silicone around the shower looked mouldy, the shower tray was spongy underfoot and the actual shower was installed wonky, so a lot of water ended up outside the shower tray. There was also a lack of storage throughout. The balcony had no furniture and the tarpaulin under the balcony above ours was hanging down, which we found strange.
The location was perfectly central allowing us to walk everywhere, and there were transport links nearby.
It’s a perfectly serviceable hotel, but prepare yourself for a 2-3 star standard. It could be so much better with a few things that the hotel could consider and is within its control to change.
Nita
أقام 3 ليالٍ في شهر سبتمبر عام 2025