OK, so I arrived at check in time, only to be told the boiler had blown up earlier and it was being repaired, so I had to go away and come back in an hour and a half. Earlier that day I had received a call from the management company, and they didn't inform me of the problem. When I said this to the person on site I was told that the management company probably weren't aware. How is that for communication?
I returned later and got into the cottage. But outside it was like a construction site with heavy noisy vehicles digging and shifting rubble. It was a mess. The workers were pleasant and helpful, but the environment was unpleasant. The area had very little lighting, so luckily I had packed a small torch, as I had to walk my dog around a cluttered and dangerous and dark site every night. There was no enclosed space where I could let him out, and no torch was provided either. I was twice asked to move my car as it was in the way of diggers, and packing up to leave, I had to carry heavy bags back and for to car which was a parked now a fair distance from the front door. I couldn't get closer due to construction vehicles and piles of rubble in the way. Nobody once came to explain or apologise. The inside of my car became really dirty, as did the floor of the cottage. And there was no sweeping brush provided. The front door sneaked each time it was opened. The cottage allowed my dog, but the intro booklet didn't give dog friendly eating places, or vets contact details. There was no bowl in the kitchen wash basin. There was stuff left at back of property, concrete slabs, wooden structures etc. The wrong WiFi password was given. Luckily I guessed the correct one. I was provided little more than a Thimbleby of washing up liquid, and there was no salt in the salt shaker. The 4 star displayed certificate was 3 years out of date.
On the plus side, the place was clean, when I arrived, and smart tv was good. Things I asked for like bathroom mat was provided promptly.
I just felt there was a lot of room for improvement, especially in terms of safety and security. Happy to discuss any of this if you want to contact me. However, I won't be staying here again, sorry.
