"Extremely disappointed. Advertised as one thing (apparently Hotels.com won’t let me say what, so I have had to re word my initial complaint), when I checked in, I was given something completely different. Suffice to say, when I booked I was not expecting to be staying in a bedroom in someone’s house. Unable to get a refund dispute the proof I supplied that the booking was misrepresented. Please avoid Hotels,com are fantastic, had countless enjoyable experiences when booking with them. This...

"No receptacles in the bathroom are our only complaint."

"Room was ok but there were no towels not even a tea towel. It was clean and comfortable but bring a towel! Very close to town centre and the med restaurant under it was brilliant! I had to contact them to get the code. "

"Apartment very sparse, inline photos. Very hot with no fans. Missing basic amenities."

"The room was good for our need and as a studio apt it was very well equipped. Bedding and towels very clean but room needed some extra cleaning in corners and shower plug and bathroom fan definitely in need of a good clean. Location very central for Ramsey but entrance their archway very tight"

"The property was disgraceful. We didn't stop there we booked somewhere else. Bed unmade not been changed from previous person. It absolutely stank of cigarette smoke. Rubbish on the floor in front room. Food left in the freezer. Tried ringing Muhammad but no answer."

"I understand the rental was new, so there's some scope for improvement, but we got off to a bad start when I booked the property but was then told the pictures did not relate to the flat available. After negotiating we stayed, and the smart TV did not stream any channel or even Netflix, but although the shower immersion heater unit worked, the tap only ran cold in the bathroom sink, and there could have been a few more mugs, cutlery and some side plates would have been helpful. The flat needed...

"Beautiful location. Review independently collected and verified by Reevoo"

"The tv had no channels on it and wouldn’t connect to the internet so was useless. The guest next door we’re playing loud music way past 11 pm out on the balcony."