2/10
We have arrived and there was no receptionist at the desk and we had to wait for about 10 min with a little baby in the car sit to check in.
We were informed after arrival that we won’t have water from 8pm that day for 6 hours. So, no shower after dinner and then no way to use the toilet. When water came back after 2am, it was yellow so this is how we took a shower in the morning - dirty water and barely warm! We were not informed prior to our arrival that we won’t have water!
Baby needed a crib that hotel offers as a service. We had to call 3 times to get a pack and play. When it was delivered to our room, the mattress/bottom part of it was so hard that no one would be able even to lay there! I can’t even imagine how baby would sleep in it. So, we had to find other ways how our baby will sleep.
Room was dirty, dirty fridge, toilet, mirrors! Destroyed sofa! Room looked not very presentable.
And final - breakfast! It was a joke. We only got scrumble eggs and sausage sandwiches with not toasted not fresh English muffin. Some yogurts, granola and oatmeal and pastry. No potato, bacon, so other options that can go with eggs. No fruits! We had nothing to choose from basically.
Try to check out, nobody at reception! Waited again until cleaning lady called somebody. Check out process was unpleasant, we only heard good bye from the lady and that was it.
We travel a lot and are very understanding and not picky customers, but that was the worst stay that we could imagine!
Khrystyna
أقام ليلة واحدة (1) في شهر يونيو عام 2025